Director of Rooms (Pre-Opening)
Detalhes do emprego
About us InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time. The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world's most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience. Each of the resort's 210 sea-facing rooms provides immediate beach access; allowing guests to step out onto the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups. With the worldliness that travel brings, every stay will take your imagination to places you'd never expect! Director of Rooms As a Director of Rooms, you'll lead the front office, concierge, club lounge, recreational activities, and housekeeping to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures. A little taste of your day-to-day: People Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers. Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues - recognize good performance. Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively. Recommend or initiate any HR related actions where needed. Drive a great working environment for teams to thrive - connect departments to create a sense of one team. Interact with outside contacts: guests, vendors, and other contacts as needed. Develop and maintain great working relationships with key clients and outside contacts to increase revenue. Manage staff involved in recreational services, front offices, club lounge, and housekeeping. Financial Oversee night audit function and preparation of daily financial reports. Prepare and submit statistical, performance, and forecast analyses and reports as required. Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk. Hit all personal/team sales goals and maximize profitability. Help prepare the departmental budget and financial plans including the hotel marketing plan. Guest Experience Provide guests with information (example: loyalty program perks, area attractions, restaurants, facility information) to enhance their experience. Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs, large groups and other key guests. Lead marketing efforts to upsell guests on hotel services, offerings, and amenities. Ensure front office staff provides guests with prompt service, professional attention and personal recognition. Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals. Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIPs and other key guests, or other special guest needs. Responsible Business Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel. Effectively communicate and market aspects of the hotel that are sustainable or "green" and use information to gain new business opportunities. Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel. Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts. Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity. Raise the awareness and reputation of your hotel and the brand locally - occasionally acting as hotel representative for media-related inquiries. Identify improvements to marketing activities and overall hotel sales performance and work with other departments. Ad-hoc duties - unexpected moments when we must pull together to get a task done. Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met. Perform other duties as assigned. May also serve as manager on duty. Oversee guest satisfaction in leisure and recreational activities. Accountability This is the top rooms division job in a large, luxury resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and many VIP and key guests. Directly and indirectly supervises many front offices, recreation, club lounge, and housekeeping employees. What we need from you Bachelor's degree/higher education qualification/equivalent in Hotel Administration, Business Administration. Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and work experience. Must speak local language(s). Other languages preferred. How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay. True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs. True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner. There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.What you can expect from usWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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