Senior Client Servicing Executive, Customer Success

Full time na a Laimoon Verified Company no UAE

Publicado em November 2, 2024

Detalhes do emprego

Senior Client Servicing Executive, Customer SuccessFull-timeWe are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations.ResponsibilitiesSummarize data in tables, charts, and graphsAnalyze and interpret sales data and consumer data and present key insights to clients - virtuallySet-up and refresh cyclical reportsDraft reports and presentations (category overview as well as issue-based) building a story and finalizing conclusions and proposing recommendationsReview data for errors and inconsistenciesAttend client meetings and presentations over callDiscuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team memberManage internal stakeholders for example the Global Report Center TeamProvide feedback on client needs and challenging internal processes to best deliver those client needsDrive client value to help achieve agreed revenue and client satisfaction targetsUse NIQ data to drive insights, identifying opportunities and threats for our client's brandsIntroduce additional NielsenIQ services, where appropriate to meet client needsDrive NPS (Net Promoter Score) and client satisfactionDrive cross market collaboration within NielsenIQ and client where appropriateAbout youHighly motivated, self-directed, pro-active & possess a driven personality capable of working within tight deadlines or agile environmentResourceful, inquisitive and excited about new technologiesGenerates ideas for improvements, doing things differently, constructively challenge status quoAbility to manage multiple projects simultaneously while maintaining a strong client service orientationUnflagging attention to detail & demonstrated commitment to the accuracy and completeness of the informationMinimum RequirementsUniversity degree in Marketing, Mathematics, Statistics or other related fields is a must, preferred Postgraduate4-5 years of working experience in Market ResearchKnowledge of using advanced Excel, Powerpoint, Power BI or Tableau would be an advantageStrong analytical mind and excellent numerical skillsStrong communication skills & visualization skills - interested in storytelling techniquesHigh level of client service skills and understanding of growth and brand strategyBusiness acumen and good knowledge of the market dynamicsComfortable working in a digital-enabled environmentFluent in spoken and written EnglishAbout NielsenIQNielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. We like to be in the middle of the action. That's why you can find us at work in over 90 countries, covering more than 90% of the world's population. For more information, visit www.niq.com.NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.BenefitsFlexible working environmentVolunteer time offOur commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center.

#J-18808-Ljbffr Management & Operations

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Confidential

Improve your chance to get this job. Do an online course on Vendas e Negociação starting now.

Key Account Management Certificate New Skills Academy

AED 88
~~AED 1,098~~

Duração: Upto 6 Hours

Enrol
Customer Relationship Manager Diploma City of London College of Economics

AED 731

Duração: Upto 50 Hours

Enrol

See all courses

See All Senior Jobs

Senior Client Servicing Executive, Customer Success

Detalhes do emprego

Apply safely

Hiring company

Confidential

Senior Petroleum Engineer

Senior Engineer Piping & Layout

Senior Engineer - Piping Flexibility

Service Technician 2

Service Technician 3

Service Technician 2

Senior Geophysicist

Senior Project Controls Engineer

Senior Architectural BIM Designer

Senior Architectural Engineer

Senior Architectural Engineer

Senior Chief Mechanic

Senior Process Engineer

T&I Senior Engineer - Offshore

T&I Senior Engineer - Offshore

Fishing Specialist - Oilfield Services - UAE

Graduate Engineers (Vibration)

BOP Technician

Welding Inspector (Fixed Term - 12 Months)

Empregos

Cursos/Formação

Localização

Follow us

Início EAU Senior Client Servicing Executive, Customer Success

Início EAU Senior Client Servicing Executive, Customer Success

Senior Client Servicing Executive, Customer Success

Detalhes do emprego

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

Senior Petroleum Engineer

Senior Engineer Piping & Layout

Senior Engineer - Piping Flexibility

Service Technician 2

Service Technician 3

Service Technician 2

Senior Geophysicist

Senior Project Controls Engineer

Senior Architectural BIM Designer

Senior Architectural Engineer

Senior Architectural Engineer

Senior Chief Mechanic

Senior Process Engineer

T&I Senior Engineer - Offshore

T&I Senior Engineer - Offshore

Fishing Specialist - Oilfield Services - UAE

Graduate Engineers (Vibration)

BOP Technician

Welding Inspector (Fixed Term - 12 Months)

Porque está a reportar esta oferta?

Laimoon Job Alert fresh jobs directly from websites*

Empregos

Cursos/Formação

Localização

Follow us