Detalhes do emprego
Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure. Maintain effective communication with all related departments to ensure smooth service delivery. Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels. Maintain good working relationships with all Front Office employees, with particular emphasis on Front Desk Agents and Guest Services. Supervise all Front Desk employees, ensuring guests are taken care of in a professional and friendly manner. Maintain an up-to-date knowledge of hotel and local services, supply information, and respond to guest queries. Verify all cashier closures of Front Desk Agents at shift end for billing and attachment accuracy. Ensure all guest registrations are completed and correspond with Opera PMS guest information. SkillsEducation, Qualifications & ExperiencesYou should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge of an additional language, along with strong interpersonal and problem-solving abilities, are essential. Computer literacy and previous experience with Opera are an advantage.
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