Início Arábia Saudita IT Field Support Engineer - 4 Positions

Início Arábia Saudita IT Field Support Engineer - 4 Positions

IT Field Support Engineer - 4 Positions

Full time na a Laimoon Verified Company no Saudi Arabia
Publicado em May 6, 2024

Detalhes do emprego

Job Description :Contacting clients to find out the nature of the technical issue.Linking to clients' computers via remote access.Traveling to clients' office location.Installing new hardware, and software systems.Diagnosing and troubleshooting hardware, and software issues.Proposing simple and effective solutions.Providing basic software training.Maintaining good client relations.Provide accurate feedback to customers promptly.Respond to customer inquiries and assist in troubleshooting and resolving challengesprepare accurate reports promptly. Act as the initial point of contact for all computer and system related concerns from clients or other employeesTalk clients through a series of actions, either via phone, email or chat, until they've solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Ensure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrevious work experience as Technical Support Engineer or Desktop Support Engineer (1-3 years of experience)Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows (optionally Linux) environments

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