Início Arábia Saudita HELPDESK SUPERVISOR
Início Arábia Saudita HELPDESK SUPERVISOR
HELPDESK SUPERVISOR
Detalhes do emprego
Job DescriptionRoles & Responsibilities:• Supervises the day-to-day operations of a technical help desk.• Supervising a team of helpdesk technicians, including hiring, training, and performance management.• Trains team on the help desk systems, processes, tools, and procedures required to document, track and resolve reported problems and to meet operational service levels and standards.• Monitor and approve Monthly, Weekly and daily reports for CAFM and AVAYA.• Monitoring helpdesk ticket queues and ensuring that tickets are assigned and resolved in a timely manner.• Ensuring a smooth operation in the helpdesk by ensuring the AVAYA phone system is up and running without outage and difficulties.• Preparing and uploading PPM plans of all Tatweer schools in CAFM system• Collaborating with other departments to integrate CAFM data with other systems or processes.• Providing technical support and assistance to users as needed.• Developing and implementing processes and procedures to improve the efficiency and effectiveness of the helpdesk.• Ensures the latest product and technical updates or policies are available and communicated to the team.• Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department.• Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes.• Contributes to the development of processes and procedures.• Find areas of improvement to enhance customer experience and satisfaction.• Handling customer complains with utmost importance and priority.Minimum Qualifications/Membership• Degree Qualified• 5 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.Array
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
Similiar Jobs that might interest you
Supervisor Project Engineer (refineries/petrochemicals Projects)
Saudi Aramco (ASC)... SAMREF Refinery into more valuable premium products and further into petrochemicals. The Supervisor Project Engineer ...
Arábia Saudita 28 dias atrás
... SAMREF Refinery into more valuable premium products and further into petrochemicals. The Supervisor Project Engineer ...
Arábia Saudita 28 dias atrás
Service Supervisor II - Well Control/HWO
Halliburton... directs the activities of subordinate supervisors, service operators and operator assistants ...
Arábia Saudita 28 dias atrás
... Fracture / Fracturing Field Supervisor / Field Specialist Candidates ... clients with the engineering and technical expertise ...
Arábia Saudita 28 dias atrás
... . The Wireline Field Supervisor identifies opportunities to ... the Design/Technical Engineer with implementing technical ...
Saudi Arabia - Dammam 28 dias atrás
Snubbing Supervisors (Experience with live wells)
NES Fircroft... are recruiting for "Snubbing Supervisors (Experience with live ... clients with the engineering and technical expertise ...
Arábia Saudita 28 dias atrás
CT Engineer / CT Supervisor
NES FircroftRole: CT Engineers and Supervisors Location - Saudi Arabia (KSA) Qualifications & ...
Arábia Saudita 28 dias atrás
... programs. Assist the Design/Technical Engineer with implementing technical programs and ...
Saudi Arabia - Dammam 28 dias atrás
... programs. Assist the Design/Technical Engineer with implementing technical programs and ...
Saudi Arabia - Dammam 28 dias atrás
Rig Liaisonman / Drilling Supervisor/ Foreman / Company Man
Taaqaat Technical Co. for Contracting... Engineering/Mechanical Engineering or Electrical Engineering with 12 years of experience in drilling engineering ...
Saudi Arabia - Dhahran 28 dias atrás
Cementing Supervisor - Cementing Services
Weatherford... training, staffing, workflow management, technical projects, adherence to HSE policies, and ...
Saudi Arabia - Khobar 28 dias atrás
Drilling Supervisor
Taaqaat Technical Co. for Contracting... ) Works with Drilling and Workover engineers to see that modern drilling ...
Al Khobar 28 dias atrás
CNC LATHE OPERATOR II
Weatherford... regular coaching opportunities Supervisors should collaborate ... Education REQUIRED Mechanical Engineering / Diploma/ITI ...
Saudi Arabia - Khobar 28 dias atrás
Customer Service Coordinator
Weatherford... include Application Engineer, Operations Coordinator ... regular coaching opportunities Supervisors should collaborate with ...
Saudi Arabia - Khobar 28 dias atrás
Application Engineer - Cementation Products
Weatherford... & regular coaching opportunities Supervisors should collaborate with ... Experience & Education Engineering Bachelor's ...
Saudi Arabia - Khobar 28 dias atrás
Maritime Specialist
Saudi Aramco (ASC)... jointly with Marine Engineer related Marine/Terminal projects. Deputize for Supervisor of unit ...
Arábia Saudita 28 dias atrás
Maritime Specialist
Saudi Aramco... jointly with Marine Engineer related Marine/Terminal projects. Deputize for Supervisor of unit ...
Arábia Saudita 28 dias atrás
... the regional service Supervisor through regular meetings / emails ... , Inventory checks, and Engineer Visit status reports. ...
Saudi Arabia - Khobar 28 dias atrás
Management & Professional Trainer
Saudi Aramco... heads, unit heads, supervisors, and professional employees ... on truly world-scale projects, supported by investment ...
Arábia Saudita 28 dias atrás
Porque está a reportar esta oferta?
Job has expired Visualização não disponívelEm alternativa, poderá clicar no Link ou Copiar/Colar para o seu Browser.
https://en-sa.whatjobs.com/coopob__cpl___2020_1848639__2203?utm_source=2203&utm_medium=feed&keyword=HELPDESK-SUPERVISOR&location=Jeddah&geoID=1012