Detalhes do emprego
**Position: ServiceDesk & L1 Network Engineer**
Education: Degree or Diploma
Certification: CCNA
Job description:
- Managing the help desk call queue to ensure that all requests are addressed in a timely manner.
- Log all support requests into the ticketing system, keeping track of progress and updating status regularly
- Escalate support requests to appropriate teams when necessary.
- Follow up with customers after issues have been resolved to ensure satisfaction
- Hands-on experience with ITSM, monitoring, network diagnostic and network analytics tools
- Solid understanding of the OSI or TCP/IP model.
- Understanding of networking protocols.
- Configuring and installing various network devices and services (e.g., routers, switches etc.)
- Performing network maintenance and system upgrades including software upgrades, patches, hot fixes and best practice security configurations.
- Identifying customer issues and diagnosing the root cause of the problem.
- Providing basic troubleshooting and guidance to customers in resolving their issues.
- Good communication skills (verbal and written) and the ability to work within a 24x7 support environment.
2.
**Required Skills**:
- Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
- Experience with ticketing systems, such as CA Service Desk, BMC remedy, HPSM etc.
- Basic networking knowledge
- Must have Knowledge on LAN, WAN, VLANS, Inter V-LAN, VTP.
- Must have Knowledge on switch STP, RSTP, MSTP, TCP/IP, UDP.
- Time-management skills
- Strong documentation skills
- Good communication skills (verbal and written) and the ability to work within a 24x7 support environment.
3. Qualifications & Experience
- Bachelor degree or Diploma in Engineering technologies
- Cisco certifications, CCNA preferable
- **2 to 3 years of experience in network administration or Technical support**
**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Are you available in Qatar?
- Do you hold a QID with NOC and willing to join immediately for short-term ?
**Education**:
- Bachelor's (preferred)
**Experience**:
- on Cisco Products: 3 years (required)
- ITSM, monitoring, network diagnostic & analytics tools: 2 years (required)
- LAN, WAN, VLANS, Inter V-LAN, VT: 2 years (required)
- switch STP, RSTP, MSTP, TCP/IP, UDP: 2 years (required)
Application Deadline: 18/11/2023
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Hiring company
Confidential
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