Detalhes do emprego
- Handle emails and chat inquiries regarding Customer orders, promos, cancellations, order modifications, and billing queries
- Focus on customer engagement, satisfaction, retention, and reactivation through a high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer experience
- Liaise with internal colleagues and external Customers and cross-functional teams in order to resolve problems and ensure an effective resolution
- To focus on continuous improvement of processes and controls, including management of customer complaints, aiming for consistently delivering the excellence
- Ensure all Customer interactions adhere to our internal quality standards
- Adhere to the company policies, meeting KPIs, and recommend improvements to existing procedures
- Maintain and update case notes and records accurately
- Continuously learn, supporting the new market, product and service launches
- Related experience roles are a plus, especially in any contact center-related roles E-commerce experience is beneficial
- Bilingual fluent English and Arabic
- High proficiency in Microsoft Office Products
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
GMG
-
Customer Services Diploma International New Skills AcademyAED 88
AED 1,098Duração: Upto 7 Hours -
Customer Care Certificate New Skills AcademyAED 88
AED 1,098Duração: Upto 8 Hours
Similiar Jobs that might interest you
Service Supervisor I - Cementing
Halliburton... service are the requirements of this job. As a Cementing Service Supervisor I ...
UAE - Abu Dhabi 19 dias atrás
Service Technician - Tubular Running Services
Weatherford... , which include service, research and development, ... . Train Operator I, II, and III ... as assigned by supervisor within the ...
UAE - Abu Dhabi 19 dias atrás
Service Operator I - Cementing
Halliburton... Cementing Service Operator I will assist during the rigging up and down of cementing service ... cementing service performed ...
UAE - Abu Dhabi 19 dias atrás
... engineering, procurement, construction, and installation services for the energy industry. With ...
EAU 19 dias atrás
HWO & Snubbing Service Supervisor II & III
NES Fircroft... Position: HWO & Snubbing Service Supervisor II & III ... service line. Given the nature of oil field service ...
UAE - Abu Dhabi 19 dias atrás
HWO & Snubbing Service Operator I & II
NES Fircroft... Position: HWO & Snubbing Service Operator I & II Qualifications ... a traditional recruitment service, supporting with ...
UAE - Abu Dhabi 19 dias atrás
QHSE Manager - Oilfield Services
Kuiper Group... An international oilfield services company based in the UAE ...
UAE - Dubai 19 dias atrás
... service quality within the GeoZone operations including service ... Global Service Quality Leaders and Global Service ...
UAE - Abu Dhabi 19 dias atrás
... Service Quality and HSE performance. Assists the Field Service ... service functions. Given the nature of oil field service ...
UAE - Abu Dhabi 19 dias atrás
R&M Specialist I - Drilling Services
Weatherford... research and development, service, and training ... Assists Technicians, LWD I and LWD II ... assigned by supervisor within the ...
UAE - Dubai 19 dias atrás
R&M Specialist - Directional Drilling Services
Weatherford... research and development, service, and training facilities ... Planning Manager, Operations Supervisor, Operations Manager, ...
UAE - Abu Dhabi 19 dias atrás
Crew Chief - Tubular Running Services
Weatherford... maintain and run Special Services operations, among others. ... activities as assigned by supervisor within the physical ...
UAE - Abu Dhabi 19 dias atrás
... locations, which include service, research and development, ... assigned by the Supervisor. The individual applies ...
UAE - Abu Dhabi 19 dias atrás
... Tools for Drilling Services. Responsibilities Core Competencies & ... Coordinate with the Operation Supervisors with daily ...
UAE - Abu Dhabi 19 dias atrás
Quality Engineer
Weatherford... , research and development, service, and training facilities, ... Possess strong customer service skills, i.e. listening, ...
UAE - Abu Dhabi 19 dias atrás
Order Management Supervisor
Weatherford... research and development, service, and training ... & regular coaching opportunities Supervisors should collaborate with ...
UAE - Abu Dhabi 19 dias atrás
Assistant Camp Boss
Global Projects Services AG... , construction, and installation services for the energy ... surroundings, etc.) Ensure laundry services management Monitor ...
EAU 19 dias atrás
Maintenance Supervisor - TRS
Parker Wellbore... Job Description The Maintenance Supervisor will organize the ... possess strong customer service skills, i.e. listening, ...
UAE - Abu Dhabi 19 dias atrás
Porque está a reportar esta oferta?
Job has expired Visualização não disponívelEm alternativa, poderá clicar no Link ou Copiar/Colar para o seu Browser.
https://ae.jooble.org/external/-7782117662166762773?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=9f869dd3eb74ca3ef59c99dea7012a98