Presales Engineer

Full time na a Laimoon Verified Company no Saudi Arabia

Publicado em April 24, 2024

Detalhes do emprego

IGEL allows workers to thrive, regardless of the environment, while organizations retain full management, control, and security of user endpoints. IGEL secures and simplifies digital workspaces in healthcare, finance, retail, higher education, government, and manufacturing organizations around the world. All we're missing is: YOU. The role This position requires daily customer, business partner and internal team interaction. Together with the regional Sales team you will be engaged in a customer's journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities. A strong desire to learn and a "can do, want to learn" attitude is needed. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals. Job description Be part of a team of PreSales engineers providing excellent service to IGEL's customers and partners. Technical contact for new customers from the discovery and qualification phase to post sales handover. Build and maintain customer and partner rapport through virtual meetings and on-site visits Analysis of customer needs and development of technical solutions Prepare, execute, and support proof of concepts Take ownership of technical RFIs, RFPs and public tenders and respond in time Adhere to the IGEL reference architecture and best practices Become a Subject Matter Expert in a specific technology stack Use of remote tools to demonstrate IGEL's solutions and to assist customers in troubleshooting issues Ensure a clear and professional communication between our teams and the customer Execution and pro-active preparation and follow-up of technical product presentations and workshops Demonstrate our technology at industry events and tradeshows Promote IGEL training offerings, additional IGEL services and IGEL Certifications Works under general supervision and may consult with senior colleagues on new projects Latitude for independent judgement Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies Communication of customer / market requirements to the Product Management and Development Continue education by attending training sessions and reading technical documentation Work through technical issues at the operating system level Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL's helpdesk system Manage case escalation to maintain forward movement on sales opportunities Ability and willingness to travel as needed Qualifications / Skills / Experience Personal skills Moderate skills with high level of proficiency Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management Presentation skills A team player who is influential and builds good working relationships across all levels Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role Very good ability to understand and explain complex technical issues in an easy way Ability to communicate via phone and email is required Ability to listen effectively and show patience while working with customers, colleagues, and partners Ability to adapt to new technologies quickly Ability to take effective notes Ability to multitask effectively and work under pressure Positive work ethic One additional language from Eastern Europe preferable but not essential Technical skills Minimum 5+ PreSales Engineer relevant experience required. Working knowledge of Linux Operating Systems preferred In-depth knowledge of IGEL's products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus Working knowledge of Windows Operating Systems Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc. Good understanding of the solutions offered by IGEL's technology partners Note: "This job is posted byMidis Groupsubsidiary who is the sole representative ofIGELin the relevant region."#J--Ljbffr

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Início Arábia Saudita Presales Engineer

Início Arábia Saudita Presales Engineer

Presales Engineer

Detalhes do emprego

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Hiring company

Confidential

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