Service Delivery manager
Publicado em January 9, 2024Detalhes do emprego
- Understanding the business outcomes required from Customer services
- Assisting the Sales Team in establishing Service Agreements and Support Plans
- Working as a member of a team that provides focused customer service.
- Taking the initiative to continually develop local site knowledge, technical expertise and professional skills.
- Manager/Client Service Management in coordination with concerned teams to fulfill the pre-approved request by Change Management in Etisalat/Customer
- Provide leadership on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer
- Control changes in design, scale, scope and service levels.
- Supporting operations through new models and architectures including managing and leading teams
- Providing technical guidance to team & possessing deep networking knowledge
- 5+ years of experience in Service Delivery or management
- Previous experience in Telecom Provider Company is plus
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Strong working knowledge of Microsoft Office and of project management tools
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