Detalhes do emprego
Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
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Hiring company
The First Group Dubai
-
Level 3 Diploma in Sales Communication Alpha AcademyAED 96
AED 1,714Duração: Upto 4 Hours -
Sales Diploma New Skills AcademyAED 88
AED 1,098Duração: Upto 15 Hours
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