Customer Service Officer

Full time na Alkhorayef Petroleum Company no Saudi Arabia

Publicado em February 5, 2025

Detalhes do emprego

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Recruitment Officer - Middle East at Alkhorayef Petroleum Company

An excellent opportunity in a dynamic manufacturing environment, for a Global Oil & Gas Service company! Purpose To act as single point contact for internal orders and APC product delivery for the assigned region(s). To deliver excellent and high-standard customer service support to the organization’s internal customers. KEY ACCOUNTABILITIES & ACTIVITIES Key Responsibilities

To act as the main customer service focal point for assigned regions.
To receive RFQ’s from assigned regions and prepare quotations for APC Products as per the approved RFQ procedure.
To ensure that the RFQ/Proposal log is maintained on the CS server.
To receive purchase requests from internal customers and sales orders from external customers and acknowledge customers for their orders with a committed delivery date after liaising with material and production planning.
To ensure delivery plans and priorities of assigned BU’s are clearly transparent between BU OPS, CS and production planning.
To communicate on a weekly basis to the internal customers the projected deliveries according to the MPS.
Work closely with production planning, customers, and other customer regions’ customer service representatives to set priorities and prepare a schedule that will deliver all customers’ needs.
To conduct periodic reviews with BU’s management at predefined intervals in which delivery plans will be reconciled against outstanding orders and any challenges addressed.
To ensure that all dates associated with the orders of assigned BU’s are accurate and updated timely in ORACLE and also according to the MPS.
Prepare and maintain an on-time delivery (OTD) report and meet or exceed OTD target provided by management.
Assist operations when customers are not pleased with the resolutions offered and provide alternatives and reach an equitable resolution.

Policies, Processes and Procedures

Implement approved Supply Chain policies, processes, procedures and coordinate with subordinates.
Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account best practices, improvement of business processes, cost reduction and productivity improvement.
Control day-to-day activities to ensure compliance with stipulated policies and procedures.

Safety, Health and Environment

Direct compliance to all relevant safety, health and environmental management policies, procedures and controls in order to guarantee employee safety, legislative compliance and responsible environmental behaviors.
Oversee the resolution of escalated non-compliance to policies and procedures in order to foster a safety, health and environment culture, mitigate risks, and protect APC’s interests.
Oversee the application and improvement of all relevant safety, health and environmental management related policies, procedures and controls.

QUALIFICATIONS / REQUIREMENTS Knowledge and Experience

Understanding of Supply Chain / Customer Service is required.
Previous Supply Chain experience is required.
Previous Oil and Gas downstream processes’ experience is preferred.
Oracle Fusion Experience is preferred.
Previous technical Oil and Gas industry knowledge is preferred.

Education and Certifications

A bachelor’s degree in business administration or engineering or equivalent is required.
Master’s in business administration is preferred.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Manufacturing, and Administrative

Industries

Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Oil and Gas

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Hiring company

Alkhorayef Petroleum Company

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Detalhes do emprego

Recruitment Officer - Middle East at Alkhorayef Petroleum Company

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Alkhorayef Petroleum Company

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