Detalhes do emprego
About the Job Do you want to join our Group Service Team as Sales - Key Account Manager ? If yes, please read on carefully to learn more about the opportunity and the expectations. Who we are: Raqtan Group is a consortium of companies specializing in Food and Beverage Services and development, e-commerce, and data analysis. With over 40 years of experience, we are industry pioneers continually striving to innovate and exceed our previous successes.
- Raqtan (raqtan.com) - the original brand, more than 40 years in the market, mostly serving enterprise customers (chain accounts) through dedicated sales teams in Dammam, Riyadh, Jeddah, and Dubai.
- Ekuep (ekuep.com) - ecommerce marketplace for commercial kitchen equipment, targeting primarily SMEs, providing the best prices, unmatched selection, and the convenience of buying online.
- Qavashop (qavashop.com) - ecommerce marketplace for high-end domestic coffee equipment and specialty coffee beans. A hub for coffee lovers.
- Miran (miran.sa) - stainless steel factory, supporting our commercial kitchen projects, but also engineering new lines of products for the oil and gas industry.
- Brodan (brodan.co) - our cooling and refrigeration brand, developing and manufacturing a full line of refrigeration products - from small refrigerated display cases to large, industrial cold rooms.
- Spherey (spherey.com) - a mobile platform revolutionizing the way technical service is provided in the F&B industry, creating a marketplace for independent and freelance technicians.
- Build and maintain strong relationships with key accounts.
- Act as the main point of contact for assigned clients.
- Understand client needs and propose appropriate after-sales solutions (spare parts, maintenance services, PPM contracts).
- Coordinate with internal teams to deliver outstanding service.
- Identify opportunities to upsell or cross-sell services to existing accounts.
- Monitor and report on key account performance metrics.
- Minimum 3 years of experience in key account management, customer success, or a related field. Experience in managing high-value clients in the after-sales or service industry is a plus.
- Bachelor's degree in business administration, marketing, engineering or a related field.
- Strong communication and interpersonal skills.
- Team management and leadership skills.
- Proven ability to manage and grow client relationships.
- Analytical thinking and problem-solving abilities.
- Negotiation and conflict-resolution skills.
- Familiarity with data analysis and reporting tools.
- Understanding of after-sales service business models.
- Familiarity with B2B sales.
- Company culture: We are a collaborative and supportive company where everyone is encouraged to share their ideas. We offer a strong focus on learning and development, and we are committed to creating a diverse and inclusive workplace.
- Opportunities for growth and development: We offer a variety of opportunities for growth and development, including training programs and promotions.
- Specialty Coffee to keep you excited (All You can drink).
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