Talent Culture Coordinator
Full time
na Rosewood Abu Dhabi
no
UAE
Publicado em January 5, 2025
Detalhes do emprego
Roles and Responsibilities
Responsible for monitoring, evaluating, and documenting Rosewoods Abu Dhabi training activities. Assist Talent Development Executive in ensuring that all trainings and development standards are met. Work with supervisors and managers to create schedules for training materials, producing training document drafts, making backups, and checking training materials. Responsibilities:- Maintains complete knowledge of and complies with all Rosewood policies, service procedures, and standards.
- Ensures that standards are maintained at a superior level on a daily basis.
- Maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
- Anticipates associates’ needs, responds promptly, and acknowledges all associates, however busy and whatever time of day. Responds to all associates' requests in a timely manner.
- Greets all individuals arriving at the office and assists with their needs. Maintains positive relations at all times. Answers the telephone in a positive manner.
- Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.
- Maintains knowledge of all hotel services/features and hours of operation.
- Performs filing, data entry, coordination, and logistical requirements of the training department.
- Prepares lists of participants' attendance in training programs and updates the database of associates who have been trained.
- Organizes training venues for training programs and ensures the availability of necessary tools and equipment.
- Coordinates and requests meals/refreshments for participants during training programs when applicable.
- Maintains accurate records of participants in each training session.
- Ensures the Training Department is well organized and that the Oasys is up to date with all training data. Makes sure the training room is clean and tidy at all times.
- When applicable, prepares and prints certificates for trainees and ensures proper distribution and delivery to the participants.
- Ensures proper maintenance and orderliness of the training room, including proper arrangement of the training stock regularly.
- Ensures availability of supplies and tools necessary for the training section, such as pens and papers.
- Ensures that stocks/materials for training are up to date at all times. Raises PO where required.
- Assists and supervises the Training and Talent & Culture Administrative Assistant as well as their tasks when applicable.
- Ensures a smooth onboarding process for all associates with a proper three-day Discovery inclusive of a visit in Abu Dhabi (in addition to the Grand Mosque).
- Follows up training for new associates on the job during the first three months.
- Follows up booking for new associates and ensures to follow the routine procedures for new associates (Rosewood Reception, Rosewood Responsibilities training).
- In coordination with the Talent Development Executive & Talent & Culture Manager, in charge of the 90 days’ celebration.
- Ensures that the Daily Reviews are well conducted in all departments and updates the process/form where required. Makes sure everyone is aware of Rosewood Core values & Principles and is inspired by its philosophy.
- Supports the training for and continued use of the Rosewood Resources tool.
- Ensures accuracy in "On the Job" Trainings’ delivery.
- With the L&D Manager, in charge of the Rosewood Standard Specialists/all Hotel’s Trainers.
- When required and as instructed, conducts monthly meetings with the Trainers and follows up on projects linked to Hotel’s Trainers.
Desired Candidate Profile
In charge of the follow-up and action plans regarding LQA and Rosewood Brand standards.- Able to analyze and use all data such as Trust You, TripAdvisor, Mystery Shopper & LQA audits, AES, Appraisals to adapt the training needs and extract clear data/graphs to present to HRD.
- Helps the L&D Manager to conduct training needs analyses, to develop and implement departmental and individual training plans and measure success.
- Conducts regular LQA and Rosewood Brand Standards spot checks within the hotel, in all operational departments. Develops role plays/trainings, when applicable, to keep a high LQA/Brand score in RWABU.
- Assists Talent Development Executive for the HyFlyer Program as well as the MT Program in the hotel.
- When required and as instructed, makes sure all Interns are properly integrated into their department and are in charge of a project.
- Under the guidance of the Talent Development Executive and Asst. Director of Talent & Culture, in charge of the Cross-training program in the Hotel.
- Assists Talent Development Executive in facilitating and developing programs if required.
- If and when applicable, with the help of the L&D Manager, Asst. HRD and/or HRD, manages/organizes/facilitates/designs trainings and develops new programs.
- Facilitates RHR mandated training programs when instructed.
- Develops with the TD Executive and distributes the monthly training calendar. Under the supervision of the TD Executive, plans the yearly training calendar based on Training needs analysis.
- Has a proactive approach and constantly improves processes/hotel operation. Presents regularly new ideas to L&D Manager, Asst. Director of Talent & Culture and/or Director of Talent & Culture.
- Stays alert regarding city happenings and suggests regularly team-building activities/outside trainings.
- Develops and ensures utilization of MyCommunity. Posts on social media such as Yammer platform, MyCommunity, LinkedIn as requested and where needed.
- Markets and maintains the E-Center and Computer Lab.
- Assists the T&C Team and TD Executive in the organization and logistics of the Leaders Forum, General Sessions as well as all big events launched by the T&C Department.
- In addition to TD Executive, provides support to Talent & Culture Manager and Assistant Director of Talent & Culture in different departmental projects when required.
- Assists in the organization of associates’ engagement activities, department campaigns, and events. Prepares flyers, posters, and videos for such events where required.
- Involved in many Talent & Culture/Associates’ welfare activities.
- Assists in the Associates’ Accommodation when required and as instructed by the Asst. Director of Talent & Culture and/or Assistant Accommodation Manager.
- Raises immediately any issue to Asst. Director Talent & Culture and/or Director of Talent & Culture. Plays the role of privileged interlocutor between the associates and the Executive Team/T&C Department.
- All other duties as required and directed by the Talent Development Executive, the Talent & Culture Manager, the Assistant Director of T&C and/or the Director of T&C.
- Experience: Minimum one year as a hospitality Trainer and/or administrative assistant within the Training Department in a Luxury Hotel environment. Previous operational experience also desirable.
- Education: Bachelor's degree in hospitality, hotel management, Human Resources or a relevant field of work or an equivalent combination of education and work-related experience.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand an associate’s needs; work cohesively with associates as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement.
- Language: Required to speak, read and write English perfectly. Fluency in other languages preferred.
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