Detalhes do emprego
Reporting directly to the EMEIA Client Engagement Director, the Middle East & India Client Engagement Manager is responsible for the development and implementation of the strategy within the sub-region. MAIN ACTIVITIES & RESPONSIBILITIES Work closely with the EMEIA CE Director to develop the sub-regional strategy leveraging the different levers at their disposal:
- Define the Client Engagement strategy for the sub-region, working with a seasonal approach and a 360 view.
- Partner with key stakeholders across the sub-region - Merchandising, Retail, Marketing, Operations - to ensure a holistic approach.
- Work closely with the VP of Retail for the region to ensure alignment and support in reaching business objectives.
- Support the design of clienteling processes at the sub-regional level, ensuring proper implementation and consistency of approach, supervise and promote the correct use of all clienteling tools in-store.
- Implement CA's Clienteling culture training program and Team Managers coaching program.
- Develop and implement Clienteling store tools: outreach pack, weekly and monthly reporting, RWorld.
- Support stores in their daily client engagement activities ensuring proper approach and supporting them in reaching their client KPIs.
- Oversee the sub-regional personal shopping business and be proactive in building partnerships with connectors and agencies.
- Cascade the regional CE seasonal strategies, ensuring all local needs are taken into consideration when building the plan.
- Work closely with the EMEIA CE Director to define the event strategy and priorities within the region on a seasonal basis.
- Plan and execute the events calendar following global guidelines while also being proactive in defining key regional needs.
- Analyze and review the effectiveness of the event through a clear reporting process with all the team members involved in the event, focusing on continuous improvement.
- Define and manage the events process and lead both internal and external stakeholders.
- Define the yearly events budget and follow up in terms of estimation, admin process, and agencies.
- Partner with the regional marketing team to develop event concepts based upon regional needs.
- Strong project management skills: planning, organization, and execution support.
- Strong presentation skills.
- Proven track record of independent working and self-management.
- Commercial awareness.
- Proactive attitude and eager to embark and be part of a change.
- Team player: lead by example in driving stakeholders and team to work together.
- Microsoft Office literate (to a high level).
- Experience in the Middle East market is a plus.
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Hiring company
Burberry
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