IT Desktop Support Engineer

Full time na a Laimoon Verified Company no UAE

Publicado em October 26, 2024

Detalhes do emprego

To provide first level support to the end-users for accessing business applications. This is to help end-users achieve their business targets.AccountabilitiesProvide IT Desktop support to the company for achieving its business objectives.IT SupportAssisting end-users with the installation, configuration, and ongoing usability of desktops, laptops, printers, MFPs, photocopy machines, fax machines, and all peripheral equipment.Providing end-users proper access to business applications namely VIBS, CPN, PPN, and the email system.Providing end-users access to LAN or WAN wherever applicable.Maintaining end-user data on the file server by configuring private access to information.Maintaining all related passive components used for LAN/WAN infrastructure, including maintaining and dressing of the desktops and networking racks installed in the MDF and IDFs.End-user first level support for voice communication.Providing Internet access and ensuring users have access to only whitelisted sites.Monitoring and suggesting desktop performance upgrades, and controlling desktop inventory using LanDesk.Transferring daily backup tapes to off-site.IT SecurityMaintaining desktop security systems using end-point Symantec protection to avoid virus/spyware, malicious software, or desktop penetration.Maintaining desktop external ports to avoid accessing/installing third-party applications.Maintaining the latest updates of the Windows security patch for all desktops.Undertaking routine security preventive actions to avoid or mitigate threats that might harm the network.OperationalPerforming support duties to meet specific operational objectives.Using Case Management and attending to issues within a proper response time.Regularly checking desktops for patch updates, the latest version of anti-malicious security software, and the LanDesk agent.Personal DevelopmentMaintain and develop own skills and technical knowledge through a development plan agreed with the line manager.Arrange an annual appraisal with the line manager in accordance with the company's appraisal process.Key Performance IndicatorsNumber of repeated incidents% of service requests resolved within an agreed-upon period of time% of outages due to planned changesEducation/Qualification, Skills, Competencies and ExperienceIdentify the recruitment specifications needed to perform this job at a fully acceptable levela. Education/QualificationBachelor degree in Management Information Systems, Information Technology, Computer Information Systems, Computer Science, or any equivalent degree.Microsoft certification is an added value.b. Experience3-4 years of experience in troubleshooting desktops, printers, MFPs, and peripheral equipment.Strong working knowledge of Microsoft-based products with emphasis on MS Office, Windows XP, Exchange Server, and Server 2008.Experience using administrative tools and working knowledge of AD, WIN 2008, WIN XP, Exchange 2010, DNS, DHCP, Ethernet, and TCP/IP networking.c. SkillsProblem SolvingTechnical IT knowledgeExcellent verbal and written communicationHands-on practicalityWell-groomed, able to work under pressure and multitaskExposure to a multicultural environmentd. CompetenciesCoreCustomer Focus - 3Organizational Commitment - 3Quality Orientation and Accuracy - 3Job SpecificAnalytical Thinking - 3Commercial Awareness - 3Strategic Thinking - 3Professional Knowledge - 3Job DimensionsNumber of Staff: 0Location:

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Início EAU IT Desktop Support Engineer

Início EAU IT Desktop Support Engineer

IT Desktop Support Engineer

Detalhes do emprego

Apply safely

Hiring company

Confidential

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