Customer Relations Manager

Full time na a Laimoon Verified Company no UAE

Publicado em October 20, 2024

Detalhes do emprego

More Jobs available at Jobhunt.ae

Location: Abu Dhabi, UAE

Department: Customer Relations

Reports To: Director of Customer Relations

Position Type: Full-Time

With a strong commitment to customer satisfaction and continuous improvement, we are seeking a Customer Relations Manager to join our team and lead efforts in building and maintaining strong customer relationships.

Job Summary: As a Customer Relations Manager , you will play a pivotal role in enhancing the overall customer experience by managing and strengthening relationships with our clients. You will be responsible for understanding customer needs, resolving issues, and ensuring customer satisfaction while collaborating with various departments to drive improvements in our products and services.

Key Responsibilities:

Customer Engagement: Proactively engage with customers to understand their needs, expectations, and concerns. Build and maintain strong, long-lasting customer relationships.Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally. Work closely with the customer support team to ensure timely resolution.Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Share insights with relevant departments for product and service enhancement.Customer Advocacy: Identify and nurture customer advocates who can provide testimonials, referrals, and case studies to showcase our company's success stories.Cross-Functional Collaboration: Collaborate with sales, marketing, product development, and other departments to align customer needs with business strategies and initiatives.Customer Training: Develop and implement customer training programs to ensure customers maximize the value of our products/services.Data Management: Maintain accurate customer records and interactions in the CRM system. Utilize data to create reports and dashboards for management and performance tracking.Customer Retention: Develop and execute customer retention strategies, including loyalty programs and customer appreciation events.Market Intelligence: Stay updated on industry trends and competitive offerings to provide insights that can help shape our customer relations strategies.

Qualifications:

Bachelor's degree in business, marketing, or a related field. Master's degree is a plus.Proven experience (4+ years) in customer relations or a similar role.Exceptional communication and interpersonal skills.Strong problem-solving and conflict resolution abilities.Proficiency in CRM software and Microsoft Office Suite.Ability to work independently and as part of a team.Customer-centric mindset and a passion for delivering outstanding customer experiences.

Benefits:

Competitive salary and performance-based bonuses.Health, dental, and vision insurance.Paid time off and holidays.Professional development and training opportunities.Friendly and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications.

#J-18808-Ljbffr Marketing & Media

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Confidential

Improve your chance to get this job. Do an online course on SAC starting now.

Customer Services Course Oxford Home Study College

AED 119
~~AED 714~~

Duração: 200 Hours

Enrol
Customer Service for Fashion Shops Global Edulink

AED 138

Duração: Upto 30 Hours

Enrol

See all courses

See All Customer Jobs

Customer Relations Manager

Detalhes do emprego

Apply safely

Hiring company

Confidential

Management Accountant

Reservoir Management

Project Engineering Manager

BOP Technician

Vibration Engineer (Piping/Static Equipment)

RM Measurement Spec III

Mechanic Technician

Crew Chief

Service Technician - Saudi Arabia

Fishing Tool Supervisor

Mechanic- TRS

Mechanic- CRT

Workshop hand

Principal Instrument and Control Engineer

Senior Designer - PACO / Instrumentation - Contractual 6 months

Material Handler

Material Engineer

Senior Engineer - PACO

Service Planner I

Empregos

Cursos/Formação

Localização

Follow us

Início EAU Customer Relations Manager

Início EAU Customer Relations Manager

Customer Relations Manager

Detalhes do emprego

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

Management Accountant

Reservoir Management

Project Engineering Manager

BOP Technician

Vibration Engineer (Piping/Static Equipment)

RM Measurement Spec III

Mechanic Technician

Crew Chief

Service Technician - Saudi Arabia

Fishing Tool Supervisor

Mechanic- TRS

Mechanic- CRT

Workshop hand

Principal Instrument and Control Engineer

Senior Designer - PACO / Instrumentation - Contractual 6 months

Material Handler

Material Engineer

Senior Engineer - PACO

Service Planner I

Porque está a reportar esta oferta?

Laimoon Job Alert fresh jobs directly from websites*

Empregos

Cursos/Formação

Localização

Follow us