Detalhes do emprego
JOB PURPOSE:Meet and Greet NHL Customers, Provide extensive customer services to NHL customers in a professional and customer-centric approach. Support the Branch Assistant Manager/Branch Manager in Day-to-Day operations while processing error-free transactions in a timely manner.KEY ACCOUNTABILITIES:Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives.Ensure processing error-free transactions in a timely manner.Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency/experience and educate the customer on how to use the APP.Receive and process customer requests within the predefined timelines.Generate leads/referrals from NHL walk-in customers and route to Islamic branches.Respond to all customer and operations related queries that are routing through other channels without fail within the predefined timelines.Processing error-free transactions in a timely manner such as file quality, follow-up, etc.Up-to-date product knowledge and processes with respect to NHL.Customers need to be served within the predefined average service time frame of 20 minutes.Job Specific Accountabilities:Agree on assigned targets with the Branch manager / Assistant Manager.Engage with the customers who are waiting for their turn and treat the customers in a professional manner.Ensure proper record control maintenance for customer-related documents, signed agreements, etc., as per FAB guidelines and defined SOP's.QualificationsBachelor's degree in Accounting or related discipline.2 years' relevant experience in the banking sector. Familiarity with bank products and related policies and procedures.
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