Detalhes do emprego
Customer Support & System Commissioning Engineer - Network Based Broadcast SolutionsDepartment: Technical SupportLocation: Reading, United KingdomNetworks now form the operational backbone of many Broadcast Video & Audio systems. The traditional point to point architecture is disappearing, being replaced by high speed and high bandwidth Network based solutions.Evertz is a world leading company in the design of innovative and pioneering broadcast equipment utilising high speed and high bandwidth network architectures, as well as the traditional point-to-point designs.We are currently recruiting for our Customer Support team at our UK based office in Winnersh Triangle, Reading (RG41 5TP). We are looking for keen and enthusiastic engineers and technicians with a passion for Network design & topology. Prior knowledge of the broadcast industry and the edge devices used is not essential as we will provide comprehensive training of the Evertz product range.Evertz (www.evertz.com) is a global video & audio technology company who are committed to providing an exceptional level of support to our customers worldwide. The role of a customer support engineer encompasses many aspects including direct technical support of our products for our customer base plus onsite & remote commissioning and product training.This position is a challenging mix which combines technical know-how, customer service skills and requires at times national and international travel to our customer's production studios and distribution facilities.Responsibilities:To respond to and provide technical guidance to our customers regarding operational issues, configuration, firmware upgrades and general maintenance.To assess the customer's product application, troubleshoot and diagnose issues through investigation and/or re-creation to determine the root cause.To commission products and systems at customer sites and deliver training to customers in-house or on-site.To maintain a communication link between the customer support team and other departments to resolve customer issues and communicating customer feedback to aid in design changes including customer feature requests to the product team.To recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner.Qualifications:A comprehensive technical understanding of Network topology and designPrevious experience with Network infrastructure and PC server hardware setup and configurationNetworking and/or Computer Electronic education would be an advantageUnparalleled desire to help the customer and deliver service excellenceA drive for cutting edge technology, both software and hardwareStrong verbal and written communication skills with problem-solving ability and the ability to react to changing situationsAbility to multi-task in a fast-paced environmentEligible for international travel and with the ability to work alone with little or no supervisionWhat we offer:Work-life balanceCareer progression. Fast paced environment with opportunity to learn broad range of technical skillsCasual work environmentSocial eventsAbout Evertz:Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz' customer base also includes telcos, satellite, cable TV, and IPTV providers.With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada's 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada's 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.Thank you for considering a career with Evertz!
#J-18808-Ljbffr IT & Technology
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
-
Customer Service - Diploma Oxford Home Study CollegeAED 271
AED 2,626Duração: 260 Hours -
Professional Diploma in Customer Service Alpha AcademyAED 99
AED 955Duração: Upto 14 Hours
Similiar Jobs that might interest you
Naval Engineer
Global Projects Services TAT... execution Support naval engineering activities Improve quality and efficiency in the naval engineering activities ...
UAE - Sharjah 10 dias atrás
Pacis PSO Automation Engineer
NES Fircroft... Role: Pacis PSO Automation Engineer Location: Qatar & UAE ... the project documentation, engineering drawings, and ...
UAE - Dubai 10 dias atrás
... Instrument and Controls engineering design and analysis ... capability in an engineering design company. Operational support ...
UAE - Dubai 10 dias atrás
Lead Piping Engineer
Wood... Engineering / Project Manager QUALIFICATIONS Degree in Mechanical Engineering ... field engineering, construction, ...
UAE - Dubai 10 dias atrás
... The Advance Process Control Engineer needs to have ... qualifications in Electrical Engineering/ Process Control. If ...
UAE - Abu Dhabi 10 dias atrás
... discipline engineers within Engineering/Operation/Site ... Discipline Engineering deliverables developed by engineering ...
EAU 10 dias atrás
... Instrumentation Engineer for our Engineering team ... Specialists, Senior Engineers and Engineers Offshore experience is ...
UAE - Abu Dhabi 10 dias atrás
... UAE. Position: Senior APC Engineer / SME (Specialized in ... 's degree in Electrical Engineering/Process Control. 8+ ...
UAE - Abu Dhabi 10 dias atrás
T&I Senior Engineer - Offshore
NES Fircroft... . Promote value engineering with FEED Engineer in the ... with Engineering Manager that T&I engineering deliverables ...
UAE - Abu Dhabi 10 dias atrás
... mechanical engineering degree, education and demonstratable CPD. Education: Suitable Mechanical Engineering degree ...
EAU 10 dias atrás
Cathodic Protection Engineer
Global Projects Services TAT... Protection Engineer Location: Sharjah, UAE Project: ... a global leader in engineering, procurement, construction, and ...
UAE - Sharjah 10 dias atrás
... Instrumentation Engineering Minimum of 15 years design engineering ... in a relevant engineering discipline from recognized ...
UAE - Dubai 10 dias atrás
... . QUALIFICATIONS Education: Suitable Mechanical Engineering (or process engineering) degree and education. Interpersonal ...
UAE - Abu Dhabi 10 dias atrás
Senior Engineer - Piping Flexibility
NES Fircroft... improvement. Responsibilities: The Engineer executes the activities ... input to Flexibility Engineer to harmonize design ...
UAE - Abu Dhabi 10 dias atrás
Instrument Engineer
Saipem... subcontracted engineering activities and control subcontracted engineering documents Define engineering design ...
UAE - Abu Dhabi 10 dias atrás
PACiS Automation Engineer
NES Fircroft... !!! Role: PACiS Automation Engineer Location: Qatar & UAE ... clients with the engineering and technical expertise ...
UAE - Dubai 10 dias atrás
Maritime Works Engineer
Global Projects Services AG TAT... maritime works engineering documents ... engineering topic associated to Discipline, pursuing objectives of sound engineering ...
EAU 10 dias atrás
Reservoir Simulation Engineer
NES Fircroft... Simulation Engineer Position: Reservoir Simulation Engineer ... Engineering Activities Preparation of Engineering Data ...
UAE - Dubai 10 dias atrás
... coordination meetings and engineering review meetings with ... coordination with client engineer Review instrument aspects ...
UAE - Abu Dhabi 10 dias atrás
Porque está a reportar esta oferta?
Job has expired Visualização não disponívelEm alternativa, poderá clicar no Link ou Copiar/Colar para o seu Browser.
https://en-ae.whatjobs.com/coopob__cpl___411_1465217__2112_bdd27b74eb6aaf21ba14ff3c669e70da?utm_source=2112&utm_medium=feed&keyword=Customer-Support&location=-United-Arab-Emirates