Detalhes do emprego
The job posting is outdated and position may be filled • Act as the single point of contact for all technical issues for the end users• Respond to all queries within the defined SLA• Log incidents and service requests on the ticketing platform• Provide end-to-end resolution for technical issues• Escalate unresolved incidents to the development team and follow up to closure• Troubleshoot customer-related queries• Troubleshoot menu-related issues• Troubleshoot software-related issues• Troubleshoot Zoho CRM-related issues• Troubleshoot inhouse App related issues• Troubleshoot payment-related issues on the website and app• Enable or disable access to software and platform based on approval Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job has emerged as the UAE premier job portal, attracting thousands of job seekers every day in UAE.
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