Início Arábia Saudita Patient Experience Officer - Sign Language Specialist

Início Arábia Saudita Patient Experience Officer - Sign Language Specialist

Patient Experience Officer - Sign Language Specialist

Full time na a Laimoon Verified Company no Saudi Arabia
Publicado em May 6, 2024

Detalhes do emprego

Duties And Responsibilities Dealing with all enquiries, whether in person or by telephone, With patients, visitors and staff Provides routine, factual information to the public. Performs daily rounds, on inpatient room, facility, waiting areas and OPD Clinics. Reports all findings in rounds and fix or escalate findings accordingly. Welcomes visitors and guests and direct appropriately. Receive any complaints and forward to Patient Relations Attend codes: White and Mercy Demonstrates compassionate communication skills while providing support and care to the patients as 'the patient is the center of our care Support in patient discharge Record all informal complaints Record all activity in inpatient rounds Have an in-depth knowledge of the hospital and the geographical layout of all buildings Resolve customer complaints in quick and logic manner to enhance the customer satisfaction and quality of service Other Job Functions: Perform all duties and tasks in line with the Person Centered Care values. Adherence to all policies, plans and programs within the Fakeeh Care. Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines. Complete mandatory education as per the requirement at least one month prior to expiration. Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management systems. JOB REQUIREMENTS / QUALIFICATIONS : Education: Diploma/Bachelor degree in front office management Experience: 2 - 3 Years Language: Arabic and English Required Licenses: N/A

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