Customer Experience Agent

Full time na a Laimoon Verified Company no Saudi Arabia

Publicado em April 24, 2024

Detalhes do emprego

Single interface to the customer for all services related to Maersk Logistics Park (MLP). Handling of customers orders, queries and reports daily in accordance with customer's SOPs and SLA. Maintaining a positive relationship with customer(s) by close interaction and fast reaction to any issues related to customer(s) operations. Stakeholder for the customer towards operations, internal and external service providers such as customs, distribution, others. Responsible for: Customers • Process customer's orders in accordance with SOP's and SLA, preferred digital - Inbound and Outbound • Own and maintain a life customer response desk by phone, email and other communication tools • Handle required paperwork related to customer's operations, MLP services • Update and manage proof of delivery in the system and upload to customer websites where required • Provide reports to customers • Answer customer's queries related to storage, delivery, general processing and special instructions. Operational Excellence • Interface with Operations to ensure operational readiness for all incoming and outgoing transactions. • Update and monitor the systems for all account activities to ensure accuracy, completeness and condition/status of shipments. Product • Communicate with Management about ideas and solutions for continuous improvement • Communicate with Management about any concerns and/or issues related to customer quieres that may the service quality and execution. • Consult the customers on additional, integrated services Critical Competencies: • Customer focused • Work experience as a Customer Service agent in warehousing industry or a similar • Proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS). • Able to work with multiple customers, while maintaining attention to details. • Strong verbal and written communication skills • Fluent in Arabic and English languages Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Confidential

Improve your chance to get this job. Do an online course on Gestão e Empresas starting now.

Events Management Certificate Oxford Home Study College

AED 208
~~AED 2,070~~

Duração: 200 Hours

Enrol
Improving Critical Business Skills 3 Diploma Global Edulink

AED 134

Duração: Upto 30 Hours

Enrol

See all courses

See All Customer Jobs

Customer Experience Agent

Detalhes do emprego

Apply safely

Hiring company

Confidential

Senior Brand Experience Specialist

Senior Brand Experience Specialist

Field Specialist I - Tubular Running Services

Field Technician - Completion - level Entry

Performance Engineer

Real Time Technical Support - RTDS

Workshop Technician II - Tubular Running Services

Field Operator I - Tubular Running Services

Field Operator IV - Wireline

Field Engineer III - Wireline CH

Field Spec IV - MPD

Power Relay Technician

Power Relay Technician

Field Engineer

Field Engineer

Carbide General Welder II

Workshop Technician II - R&M Downhole Tools

Maintenance Coordinator - Facility

Service Specialist I-WellDynamics

Empregos

Cursos/Formação

Localização

Follow us

Início Arábia Saudita Customer Experience Agent

Início Arábia Saudita Customer Experience Agent

Customer Experience Agent

Detalhes do emprego

Apply safely

Hiring company

Confidential

Similiar Jobs that might interest you

Senior Brand Experience Specialist

Senior Brand Experience Specialist

Field Specialist I - Tubular Running Services

Field Technician - Completion - level Entry

Performance Engineer

Real Time Technical Support - RTDS

Workshop Technician II - Tubular Running Services

Field Operator I - Tubular Running Services

Field Operator IV - Wireline

Field Engineer III - Wireline CH

Field Spec IV - MPD

Power Relay Technician

Power Relay Technician

Field Engineer

Field Engineer

Carbide General Welder II

Workshop Technician II - R&M Downhole Tools

Maintenance Coordinator - Facility

Service Specialist I-WellDynamics

Porque está a reportar esta oferta?

Laimoon Job Alert fresh jobs directly from websites*

Empregos

Cursos/Formação

Localização

Follow us