Detalhes do emprego
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As a Customer Support Team Lead, you will be responsible to manage a team and answer questions related to the product and service. You will also be responsible to prepare correspondences and fulfill customer needs to ensure customer satisfaction. In this role, you will:
- Lead the team to manage all customer support needs;
- Drive the customer success and support journey on our products;
- Prepare product or service reports and manage KPIs by collecting and analyzing data
- Contribute to team effort by accomplishing related results as needed;
- Identify and assess customers’ needs to achieve high levels of CSAT scores
- Build sustainable relationships of trust through open and interactive communication;
- Provide accurate, valid and complete information by using the right methods/tools;
- Escalation management - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
- Workforce Handling - Ensure floor management, communication procedures, guidelines and policies are followed
- Masters/MBA and PMP
- 4-5 years experience in customer success/support teams. Entrepreneurial and high growth tech firm experience preferred.
- Experience in handling multiple projects, project management and coordination
- with stakeholders
- Proven customer support experience;
- Familiar with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters;
- Excellent communication and presentation skills;
- Excellent phone contact handling skills and active listening
- Data Handling skills - KPI management
- Ability to multitask, prioritize and manage time effectively.
- Interpersonal relationship - handle a large team with varied skills and dimensions
- Stakeholder Management - ability to build relations with diverse user base
- A fast paced, high performing team.
- Multicultural environment with over 50 different nationalities
- Competitive Tax-free Salary
- Comprehensive Health insurance
- Annual Air Ticket Allowance
- Employee discounts at multiple vendors across the emirates
- Rewards & Recognitions
- Learning & Development
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Dubizzle
Dubizzle is in search of two creative people to join its expanding in-house creative agency. At the moment you
could work alone, as a team or be from Mars – to us it doesn’t matter as long as you can bring strong ideas
to one of the region’s leading online brands and stay relentlessly focused on the end game, to take a spark of
brilliance from brainwave to awesome execution - through spell binding story telling.
We know our brand is the glue that holds the Dubizzle universe together. The way we build our site, the way we
interact with our customers and the way we market our services all stem from the same values that are rooted
in our brand essence.
-
Certificate in Call Centre Success Global EdulinkAED 135Duração: Upto 30 Hours
-
Customer Services Diploma International New Skills AcademyAED 88
AED 1,098Duração: Upto 7 Hours
Similiar Jobs that might interest you
QA/QC Team Lead
NES FircroftQA/QC Team Lead - Oil and Gas Operating Company - ... We are looking for a QA/QC Team Lead for an oil and gas ...
UAE - Dubai 30 dias atrás
Electrical and Instrument Team Lead
NES Fircroft... Position: Electrical & Instrument Team Lead Location: Dubai, UAE ... to providing market-leading benefits packages and ...
UAE - Dubai 30 dias atrás
... currently recruiting for a Lead Process Engineer with ... industry to join our team in Dubai, UAE. Responsibilities: ...
UAE - Dubai 30 dias atrás
... currently recruiting for a Lead Process Engineer with ... industry to join our team in Dubai, UAE. Responsibilities: ...
UAE - Dubai 30 dias atrás
Lead Structural Engineer
NES Fircroft... of a multi-cultural team. - Ability to work in ... permits, to providing market-leading benefits packages and accommodation, ...
UAE - Dubai 30 dias atrás
Lead Piping Engineer
Wood... Lead Piping Engineer to join our team in Dubai, UAE. Lead ... and multi-cultural project teams is strongly preferred Previous ...
UAE - Dubai 30 dias atrás
... currently recruiting for Lead Mechanical Engineer (Rotating) ... Standards Coordination of Mechanical team and reporting to ...
UAE - Abu Dhabi 30 dias atrás
... Lead Electrical Engineer to join the Consulting team ... or Petrochemical projects, Managing team of Specialists, Senior ...
UAE - Abu Dhabi 30 dias atrás
... a Lead Instrumentation Engineer for our Engineering team ... or Petrochemical projects, managing team of Specialists, Senior ...
UAE - Abu Dhabi 30 dias atrás
Lead Piping Engineer
Wood... hire a Lead Piping Engineer for our Engineering team ... or Petrochemical projects, managing team of Specialists, Senior ...
UAE - Abu Dhabi 30 dias atrás
Lead Piping Engineer
Wood... Performs Inter-discipline & discipline QA/QC and engineering compliance ... Led and supervised a team of Piping Engineers ...
UAE - Abu Dhabi 30 dias atrás
... Standards Coordination of Mechanical team and reporting to ... Project Manager To ensure all team members are competency ...
UAE - Abu Dhabi 30 dias atrás
SR. LEAD ASSEMBLER (Liner + ISDT)
Weatherford... is a leading global energy services company. ... the ability to optimize team performance and development. Proven ...
UAE - Abu Dhabi 30 dias atrás
... the world's leading engineering staffing provider ... , to providing market-leading benefits packages and accommodation ...
UAE - Abu Dhabi 30 dias atrás
Surface & Protection lead
NES Fircroft... . Position: Surface & Protection lead Location: Dubai, UAE. ... , to providing market-leading benefits packages and ...
UAE - Dubai 30 dias atrás
Electro Lead
NES... contract. Position: Electro Lead Location: Dubai, UAE. ... , to providing market-leading benefits packages and ...
UAE - Dubai 30 dias atrás
Commissioning Marine Lead
NES Fircroft... a multidisciplined project team ⢠Recent relevant experience ... , to providing market-leading benefits packages and ...
UAE - Abu Dhabi 30 dias atrás
Transport lead
NES... Project and Operations teams in the preparation ... , to providing market-leading benefits packages and accommodation ...
UAE - Dubai 30 dias atrás
RLE/Refurbishment/Overhaul/Equipment Lead - Rosebank
NES Fircroft... a multidisciplined project team • ⢠Recent relevant experience ... , to providing market-leading benefits packages and ...
UAE - Abu Dhabi 30 dias atrás
Porque está a reportar esta oferta?
Job has expired Visualização não disponívelEm alternativa, poderá clicar no Link ou Copiar/Colar para o seu Browser.
https://ae.jooble.org/external/-2314009587958951983?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=49477624eb9b62051289240ca65186eb