Service Delivery Manager

na NEOM no Saudi Arabia

Publicado em January 9, 2024

Detalhes do emprego

Position Service Delivery Manager Job Code Reports to Head of Shared Services Direct Reports Division/Section Sindalah Department Operations Sector Job Family Key Responsibilities

Build an IT Service Portfolio/Catalogue for Sindalah, with visibility of performance against agreed SLA & Cost parameters;
Conduct regular reviews of service delivery processes identifying opportunities for improvement.
Develop and implement service delivery plans, and proactively manage and monitor service delivery performance
Identify and resolve service delivery issues, ensuring prompt action and remediation
Working with stakeholders, capture and prioritize demand for new technological and business led capabilities to enhance Sindalah’s IT Services Portfolio. Incorporate these into the Delivery plan;
Build and Maintain proactive and collaborative working relationships with Sindalah & NEOM Stakeholders, Peer group, Partners, Internal & External Technological & Service providers;
Promote and Facilitate close collaboration between internal & external delivery teams;
Build & Lead an engaged, future-orientated and high performing IT Team to deliver the IT Strategy, Delivery Plan and operational objectives;
Develop and promote the Governance Mechanism for Sindalah IT, including policies & procedures, risk management and performance reporting to optimize IT investment

Role Purpose The Service Delivery Manager is responsible for the overall design and delivery of IT services to clients or internal stakeholders. They focus on maintaining service level agreements, ensuring service quality, and managing client relationships. KEY ACCOUNTABILITIES & ACTIVITIES BACKGROUND, SKILLS & QUALIFICATIONS Knowledge, Skills and Experience

A strong track record of successful Leadership in a Senior IT role;
Experience working collaboratively with stakeholders to develop business orientated IT strategies and the execution plans required to deliver them;
Collaborative & Can-do mindset;
Commercial acumen;
Extensive knowledge of relevant, current & emerging technologies;
Network of Technology & IT Service Providers; track record of effective & collaborative partnerships
Track-record leading delivery of large-scale, complex IT programs
Experience of IT Organizational Development, building & developing High Performing Teams

Qualifications

Masters (preferred) or Bachelor Degree in IT or related field
ITIL qualification
Extensive knowledge of Key IT Management Processes - Service Delivery, Programme/Project, Information & Data management

COMMUNICATION - MAIN STAKEHOLDERS Internal External Head of Shared ServicesNEOM Corporate IT Sindalah Tech and Digital NEOM Consulting Partners & System Integrators IT Suppliers – Technological & Service Providers #J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

NEOM

See All NEOM Jobs

Improve your chance to get this job. Do an online course on Gestão e Empresas starting now.

Business Analysis Global Edulink

AED 271

Duração: Upto 20 Hours

Enrol
Kids Party Planner International Open Academy

AED 73
~~AED 258~~

Duração: 30 Hours

Enrol

See all courses

See All Service Jobs

Service Delivery Manager

Detalhes do emprego

Apply safely

Hiring company

NEOM

Service Operator

Procurement Manager

Offshore Installation Manager

HSE Manager

Offshore Installation Manager

QC Manager

Corporate Brand Management Strategist

Sales Manager - KSA

Project HSE Manager - Offshore Subsea Cable Installation - KSA

Project Supply Chain Manager - Saudi

Contracts Management Department Manager - Head office

Museum Exhibition Project Manager

Environmental Manager - Offshore Installations - KSA

Accounting Clerk

Lead Planner (Completion & Linger Hanger) - O&G

Drilling Rig Supervisor

Field Professional, II

R505-ESG-Account Rep, Bus Dev, Sr

Empregos

Cursos/Formação

Localização

Follow us

Início Arábia Saudita Service Delivery Manager

Início Arábia Saudita Service Delivery Manager

Service Delivery Manager

Detalhes do emprego

Apply safely

Hiring company

NEOM

Similiar Jobs that might interest you

Service Operator

Procurement Manager

Offshore Installation Manager

HSE Manager

Offshore Installation Manager

QC Manager

Corporate Brand Management Strategist

Sales Manager - KSA

Project HSE Manager - Offshore Subsea Cable Installation - KSA

Project Supply Chain Manager - Saudi

Contracts Management Department Manager - Head office

Museum Exhibition Project Manager

Environmental Manager - Offshore Installations - KSA

Accounting Clerk

Lead Planner (Completion & Linger Hanger) - O&G

Drilling Rig Supervisor

Field Professional, II

R505-ESG-Account Rep, Bus Dev, Sr

Porque está a reportar esta oferta?

Laimoon Job Alert fresh jobs directly from websites*

Empregos

Cursos/Formação

Localização

Follow us