Job details
Job Responsibilities:
- Focal point for customer’s freight shipping requests within the industrial sector.
- Assist customers on the status of their shipment, outstanding shipments, or tracking.
- Manage end-to-end shipment life cycle liaising with all internal and external stakeholders.
- Proactively inform customers on shipment status, exceptions, and provide intermediate updates on incident solutions.
- Take and handle customer inquiries, e.g., Track and Trace.
- Responsible for all KPIs and SLAs agreed with allocated customers.
- Take and register all customer complaints.
- Drive the solution of customer complaints by solving directly or assigning tasks to other functions.
- Act as the first contact point for customer claims; support customers in notification and reception of claims, provide claims documents, collect required documents from claimants, and hand over to specialized claims handlers when documents are complete.
- Ensure seamless transactions liaising with Pricing and Billing teams.
Job Requirements (Experience and Education):
- 0-3 years’ experience in the Freight industry.
- 2-5 years’ experience in Customer Service, preferably handling key business clients.
- Good Express product knowledge.
- Working knowledge of transportation management systems (TMS).
- Ability to handle challenging situations in a composed manner.
- Excellent English verbal and written skills.
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Hiring company
Aramex
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