Business Process Senior Specialist

Full time at Zakat, Tax and Customs Authority in Saudi Arabia

Posted on February 24, 2025

Job details

Purpose of Job Jobholders at this level are capable of operating with minimal supervision. They work within guidelines and procedures in order to prepare more complex, specialized or ad-hoc reports in their related field. They contribute to the completion of milestones or operational targets within the assigned functional area. They undertake operational activities including drafting process manuals in line with policies, regulations, and inputs from internal functions, measuring BPM maturity level and adherence to SLAs and KPIs, and providing training to employees. Job Responsibilities Business Process Governance

Develop and/or update business processes guidelines and templates based on requirements and leading practices.
Review and update BPA in coordination with IT & Digitization function to ensure automation of business processes and achieve efficiency and effectiveness.

Business Process Development and Analysis

Gather ZATCA's undocumented processes from internal functions and perform internal assessment.
Prioritize processes that need to be developed based on certain criteria.
Develop prioritized processes documentation plan to create critical and important processes first.
Review references such as policies and regulations that affect the documentation of processes to ensure alignment.
Coordinate with internal functions (i.e., Legal and Enforcement, IT and Digitization, Operations, etc.) to ensure alignment on process activities.
Conduct process documentation workshops and accordingly develop drafts of process manuals.
Conduct process analysis (BRD/CR) and ensure alignment with set policies, regulations, and other functions' inputs.
Collect and review internal change requests to processes and provide recommendations.

Business Process Improvement

Perform internal and external assessments on processes to identify gaps and needed controls.
Develop process improvement plan to enhance existing processes.
Implement the process improvement plan to enhance existing processes based on gap assessment results and leading practices.

Business Process Measurement

Develop reports highlighting BPM maturity level and provide recommendations.
Formulate SLAs and KPIs for all processes with internal and external parties.
Track adherence of processes with set SLAs and KPIs and collect input related to areas of improvement from internal stakeholders.
Develop prioritized process documentation plan stating recommendations on corrective actions for processes, SLAs, and KPIs to achieve required results.

BIC Platform

Develop and/or update processes master list report and communicate technical findings to BIC vendor.
Follow-up on the implementation of technical updates.

Internal Capability Building

Develop awareness material, standards, and guidelines to build internal capabilities in business processes.
Provide training on business processes (i.e., systematic problem-solving techniques, SOP, BPM, process improvement), in coordination with Human Capital function, to ensure proper understanding and to strengthen the capabilities of employees, teams, and functions.
Build relationships with national and international BPM firms (i.e., through forums) to strengthen capabilities.

Organization and Operations

Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner.
Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner.
Escalate complex problems to the relevant person to ensure cases/issues are closed properly.
Perform other duties as requested.

Job Details Education Bachelor's degree in Business Administration, Industrial Engineering, or equivalent is required. Experience A minimum of 2 years of relevant experience. Competencies Business Excellence - Proficient Communication - Developing Policy Making - Developing Professionalism - Developing Results Oriented - Developing Strategic and Business Planning - Proficient Customer Focus - Developing Quality Management - Developing Data Analytics - Developing Change Management - Developing Change Enabler - Developing #J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Zakat, Tax and Customs Authority

See All Zakat, Tax and Customs Authority Jobs

Improve your chance to get this job. Do an online course on Process Management starting now.

Business Process Manager Diploma City of London College of Economics

EUR 173

Duration: Upto 3 Months

Enrol
Business Analyst Certification - CPD Accredited Academy for Health & Fitness

EUR 189
~~EUR 378~~

Duration: Upto 154 Hours

Enrol

See all courses

See All Business Jobs

Business Process Senior Specialist

Job details

Apply safely

Hiring company

Zakat, Tax and Customs Authority

Process Engineer - Thermal Cracking-delayed Coker Visbreaker Specialist

Process Engineer - Thermal Cracking-delayed Coker Visbreaker Specialist

Business Development Consultant

Business Development Specialist

Business Development Specialist

Senior Economic Analyst

Senior Economic Analyst

Business Writer

Business Development Specialist

Senior Corporate Strategy Advisor

Senior Corporate Strategy Advisor

Senior Chemicals Advisor

Senior Chemicals Advisor

Senior Corporate Strategy Advisor

Business Development Specialist

Senior Retail Deployment Engineer

Senior Retail Deployment Engineer

Senior Lifecycle Analysis Scientist

Process Engineer - Fluid Catalytic Cracking

Jobs

Courses

Location

Follow us

Home Saudi Arabia Business Process Senior Specialist

Home Saudi Arabia Business Process Senior Specialist

Business Process Senior Specialist

Job details

Apply safely

Hiring company

Zakat, Tax and Customs Authority

Similiar Jobs that might interest you

Process Engineer - Thermal Cracking-delayed Coker Visbreaker Specialist

Process Engineer - Thermal Cracking-delayed Coker Visbreaker Specialist

Business Development Consultant

Business Development Specialist

Business Development Specialist

Senior Economic Analyst

Senior Economic Analyst

Business Writer

Business Development Specialist

Senior Corporate Strategy Advisor

Senior Corporate Strategy Advisor

Senior Chemicals Advisor

Senior Chemicals Advisor

Senior Corporate Strategy Advisor

Business Development Specialist

Senior Retail Deployment Engineer

Senior Retail Deployment Engineer

Senior Lifecycle Analysis Scientist

Process Engineer - Fluid Catalytic Cracking

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us