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Home UAE Guest Service Agent

Guest Service Agent

Full time at AccorHotel in UAE
Posted on February 24, 2025

Job details

Job Responsibilities:

  • Welcome guests and ensure efficient, friendly, and professional service during check-in, check-out, and throughout their stay.
  • Use your elevated emotional intelligence to create personalized and memorable experiences that will excite and delight guests.
  • Provide a high standard of service to all hotel guests with your luxury attitude, specifically anticipating and proactively attending to guest requests and event/activity bookings.
  • Coordinate group arrivals (including welcome), departures, and check-ins, and assist with activities during their stay.
  • Ensure professionalism and accuracy with information and billing during arrival and departure.
Qualifications: YOUR EXPERIENCE AND SKILLS INCLUDE:
  • Previous hotel front office reception experience preferable.
  • Professional telephone manner and exceptional customer service skills.
  • Excellent communication, interpersonal, and time management skills.
  • A friendly and positive can-do attitude who enjoys working in a team.
  • Previous experience with Opera desirable but not essential.
Additional Information: Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Remote Work: No Employment Type: Full-time #J-18808-Ljbffr

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