Job details
Job Responsibilities:
- Welcome guests and ensure efficient, friendly, and professional service during check-in, check-out, and throughout their stay.
- Use your elevated emotional intelligence to create personalized and memorable experiences that will excite and delight guests.
- Provide a high standard of service to all hotel guests with your luxury attitude, specifically anticipating and proactively attending to guest requests and event/activity bookings.
- Coordinate group arrivals (including welcome), departures, and check-ins, and assist with activities during their stay.
- Ensure professionalism and accuracy with information and billing during arrival and departure.
- Previous hotel front office reception experience preferable.
- Professional telephone manner and exceptional customer service skills.
- Excellent communication, interpersonal, and time management skills.
- A friendly and positive can-do attitude who enjoys working in a team.
- Previous experience with Opera desirable but not essential.
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Hiring company
AccorHotel
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