Reservations Agent - Arabic Speaker
Job details
As Reservations Agent you are expected to:
- Maintain effective office administrative procedures.
- Adhere to all Standard Operating Procedures.
- Take personal responsibility for driving upselling and achieving set revenue targets by months.
- Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel.
- Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
- Handle daily trace/follow-up reports according to departmental requirements.
- Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings.
- Safeguard and detect double bookings, non-guaranteed bookings, filing errors, and other inaccuracies within the department.
- Understand and apply hotel policies for no-shows, cancellations, credit, and prepayment policies.
- Stay up to date with current information and data on the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotions, spa and health club, and other services and facilities.
- Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
- Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
- At least two years of experience in the Reservations department.
- Familiarity with hotel operations, available technology (PMS & RMS), and all distribution channels.
- Understand the dynamics of regional & local markets, local competitors, and destination events.
- Additional language is an advantage, preferably Arabic Speaker.
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Hiring company
Minor International
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