Job details
Location: Dubai (with occasional travel to Abu Dhabi) Contract Type: Freelance contract Contract duration: 2-months mission, renewable. Industry: Transportation / Digital Systems Implementation About the Role: We are looking for a Senior Business Analyst with extensive experience in the transportation industry , particularly in the implementation of digital booking systems . The role will be based in Dubai with occasional client meetings in Abu Dhabi . This position offers the opportunity to work on-site for an initial 2-month mission, which may be extended based on project requirements and performance. As a Senior Business Analyst, you will be responsible for understanding business needs, mapping out requirements, and collaborating with cross-functional teams to implement digital solutions for transportation booking systems. Your expertise will play a pivotal role in the success of the client's transportation projects. Key Responsibilities:
- Collaborate with stakeholders to gather, analyze, and document business requirements for transportation booking digital systems.
- Lead requirement workshops and client meetings, ensuring all business needs are captured and aligned with the project scope.
- Conduct gap analysis, identify potential areas of improvement, and propose solutions for process optimization within transportation systems.
- Develop detailed functional specifications and user stories, ensuring clear communication between business and technical teams.
- Facilitate communication between internal development teams and clients to ensure system design and implementation meet business objectives.
- Provide subject matter expertise on transportation industry best practices, including booking systems, logistics, and transportation operations.
- Support testing phases by ensuring that the solutions align with business needs and operational goals.
- Monitor the implementation of the transportation booking system and ensure proper functionality post-launch, while providing ongoing support for any adjustments needed.
- Assist in change management processes, ensuring seamless adoption of the new digital systems by clients' teams.
- Travel occasionally to Abu Dhabi to meet clients for on-site project discussions, workshops, and presentations.
- Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field.
- Minimum 5+ years of experience as a Business Analyst in the transportation sector, with a focus on digital systems implementation (transportation booking systems preferred).
- Proven experience in requirements gathering, business process analysis, and system implementation for transportation technologies.
- Strong understanding of the transportation and logistics industry, including key business operations and digital transformation trends.
- Experience with various agile methodologies (Scrum, Kanban) and tools like JIRA, Confluence, or similar.
- Strong stakeholder management and communication skills, with experience working with senior leadership and cross-functional teams.
- Ability to work independently, manage multiple priorities, and deliver results within tight deadlines.
- Fluency in English is required; proficiency in Arabic is a plus.
- Willingness to travel to Abu Dhabi for client meetings.
- Strong analytical and problem-solving abilities.
- Expertise in transportation booking systems, preferably with prior implementation experience.
- Ability to effectively manage client expectations and project timelines.
- Excellent verbal and written communication skills, with the ability to translate complex business needs into clear, actionable requirements.
- Familiarity with project management tools and methodologies.
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