Channel Customer Communications Executive, MEA

Full time at Apple Inc. in UAE

Posted on February 19, 2025

Job details

Channel Customer Communications Executive, MEA

The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organisation generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, in many ways, is the face of Apple to our largest customers. In this role, you will be in a key position to fully take advantage of our products and the huge interest for Apple in the local market to drive our sales to the next level. The role as MEA CCC Executive is responsible for managing the channel communication for defined tier 2 markets / resellers across MEA. Description

Oversee BDF planning at named resellers to ensure budgets and resources are allocated to support Apple’s strategic priorities.
Project managing the BD/CAP process/ future Ascent budget input to the systems, adjustments & tracking.
Develop deep understanding of the Apple brand, the partner’s brand, and the local market to help drive an innovative partner strategy and amazing partner creative for all Apple products and services.
Execute communication workshops with partners’ senior marketing teams and agencies.
Work 1-to-1 with key partners on the design of joint long term marketing strategy & quarterly tactical planning, together with the relevant local and central teams.
Support quarterly demand generation process in close collaboration with relevant AE/BDM/CM colleagues ensuring optimal communication of offers and promotions and the best possible media strategy.
Support partner contract negotiations from a channel communications, marketing and merchandising perspective.
Manage the NPI Channel Communication for defined T2 partners.
Work closely with the rest of the Sales and Business Development team to ensure comprehension of market opportunities and how to drive the optimal impact in terms of communication and media/content strategies.
Drive awareness, distribute, and educate partners on Marketing guidance and assets. Handle the compliant usage of Apple assets (Review and approval of partner ATL and BTL).
Actively support standard methodology sharing, consistent methodology in return on investment analysis and scale activities where possible across the region.
Develop Post mortems, benchmarking and KPI tracking at named accounts, including linking to sales performance and campaign impacts.
Best practice sharing across defined markets and partners.

Key Performance Indicators:

12 Month marketing plan for named accounts.
Quality of partner marketing activity planning and yearly marketing plan deliverable.
Quality of campaign and comms execution.
Quality of analysis & insight.
Campaign/activity results – qualitative (reach, awareness, engagement, NPS etc) and quantitative (volume impact, attach rates, etc).

Minimum Qualifications

You have 4-8 years of experience in channel marketing and a strong background of delivering campaigns. Working for an agency or with an agency as part of a brand is a plus.
You possess a deep understanding of the Apple brand and associated brand guidelines.
You have previous experience in influencing channel partners.
You have a deep understanding of media planning, content and event marketing and have kept your digital marketing skills up to date.
You are fluent in English.
Experience of operating with Telco and Retailers strongly preferred.

Preferred Qualifications

A business or marketing degree would be advantageous.
If you have meaningful experience in a similar discipline you are encouraged to apply.

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Channel Customer Communications Executive, MEA

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Channel Customer Communications Executive, MEA

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Apple Inc.

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Home UAE Channel Customer Communications Executive, MEA

Channel Customer Communications Executive, MEA

Job details

Channel Customer Communications Executive, MEA

Apply safely

Hiring company

Apple Inc.

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