Job details
To assist Parts Manager in parts department’s planning and budgeting to achieve sales and financial targets.
- Maintain the stock/inventory under the guidelines of management.
- Ensure the implementation of all procedures/rules and quality/QMA audit.
- Assist the Parts Manager in preparation of departmental/individual targets and quality objectives.
- Ensure proper, efficient, and timely effective branch transfer of parts.
- Monitor and ensure the Parts Advisors are following up on customer orders.
- Ensure proper stocking of all parts, annual/perpetual inventory, and reporting to Parts Manager.
- Monitor stock levels (minimum/maximum) and report to Parts Manager.
- Analyze and discuss with Parts Manager the monthly stock structure and availability.
- Ensure the accessories and lifestyle displays and campaigns are effective.
- Develop parts stockholding at levels to ensure first-time availability of parts at least 90%.
- Monitor continuously all factors affecting operations and implement solutions in a timely manner.
- Monitor stock levels to ensure minimum obsolete stock.
- Administer and resolve all customer parts inquiries and complaints in a competent and timely manner.
- Regularly review suitable training to ensure the development of parts personnel.
- Organize proper and accurate receiving, booking, and binning of all consignment as per QMA/BMW guidelines.
- Supervise order & delivery dates, coordinate deadlines with parts sales, parts store, and EDP.
- Raise all claims of stock/excess, damages, or insurance to BMW and other suppliers.
- Follow up on claims reimbursement, ensuring the system is updated.
- Submit reports, NPM, GRV, LPO, costing, branch transfer, and claims for approval.
- Coordinate with wholesale coordinator and control the supply of wholesale orders of wholesale customers.
- Provide excellent customer service, maintaining standards required to meet business objectives.
- Drive customer satisfaction by translating dealership objectives to consistently meet and exceed expectations.
- Promote AGMC to create public awareness of commitment to customer satisfaction & service excellence.
- Establish and maintain a participative and supportive team culture amongst all team members.
- Communicate clear performance objectives and individual performance targets to all team members.
- Inform the team on their operational performance through team meetings.
- Contribute to building a positive team spirit by fostering commitment to goals and objectives.
- Encourage open & honest interaction & communication with all departments and Department Manager, promoting mutual benefits & respect towards achieving common goals in the best interest of the company.
- Establish and communicate a compelling vision, create competitive winning strategies, and ensure dealership strategies are aligned with company objectives.
- Bachelor's degree in business administration or relevant field.
- 4-6 years experience as Assistant Parts Manager in a dealership, preferably with luxury brands.
- Good leadership and communication skills.
- Technical knowledge in parts operations.
Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Sales and Business DevelopmentIndustries
Motor Vehicle Manufacturing, Retail Motor Vehicles, and Wholesale Motor Vehicles and Parts #J-18808-LjbffrApply safely
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Hiring company
AGMC
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