Job details
Job Description Reporting to the Director of Revenue, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the hotel
- Maximize room revenues through a thorough understanding of all booking channels, managing inventory and rate accordingly
- Monitor transient and group booking pace in order to determine pricing and availability controls for all reservation distribution sources
- Monitor key indicators of hotel performance and third party intelligence sources to identify revenue opportunities
- Liaise with Reservations, Front Office and Sales to ensure the highest level of guest service is maintained while maximizing profit
- Ensure accurate and timely preparation of analytical reports
- Play an active role in the strategic plan, marketing plan and budgeting processes
- Stay current with industry changes and how it may impact demand
- Prepare and present weekly analytical reports
- Follow departmental policies and procedures
- Follow all safety policies
- Other duties as assigned
- Previous leadership experience within a similar role required
- Computer literate in Microsoft Windows applications and relevant computer applications required
- University/College degree in a related discipline required
- Must be extremely detail-oriented
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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Hiring company
21c Museum Hotels
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