Assistant Front Office Manager

Full time at Accor in UAE

Posted on February 18, 2025

Job details

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking an exceptional Assistant Front Office Manager to join our prestigious hotel in Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring outstanding guest experiences and maintaining the highest standards of service excellence.

Assist the Room Divisions Manager in overseeing daily front desk operations and guest services
Coordinate front desk activities to ensure exceptional customer service and smooth check-in/check-out processes
Collaborate with the Room Divisions Manager in recruiting, training, and evaluating front desk team members
Foster a positive team dynamic that empowers staff to consistently deliver superior guest service
Provide ongoing coaching and support to maintain high operational standards
Supervise reservation management, ensuring all special requests are accommodated
Monitor guest satisfaction throughout their stay and proactively address any concerns
Implement and promote the hotel's loyalty program
Work closely with other departments such as Housekeeping, Food & Beverage, and Security to ensure a seamless guest experience
Assist in managing budgets and financial targets for the Front Office department
Stay updated on local events and attractions to provide knowledgeable recommendations to guests

Qualifications

Bachelor's degree in Hospitality Management, Hotel Administration, or a related field
Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory role in hospitality
Exceptional communication and interpersonal skills, with a strong focus on customer service
Demonstrated ability to lead, motivate, and develop a team
Excellent problem-solving skills and ability to make quick decisions in high-pressure situations
Strong attention to detail and superior organizational abilities
Proficiency in hotel management software and property management systems
In-depth knowledge of hospitality industry standards and best practices
Familiarity with local culture, customs, and attractions in Dubai and the UAE
Flexibility to work varying shifts, including weekends and holidays

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Accor

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Assistant Front Office Manager

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Assistant Front Office Manager

Job details

Job Description

Qualifications

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Hiring company

Accor

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