Job details
Company Description Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist. Job Description As the Spa Supervisor , you are responsible for ensuring luxury and tranquility await our Guests. You will be providing support to our staff, ensuring seamless transitions and service from check-in to check-out and everything in between. What you will be doing:
- Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities.
- Perform supervisory duties including leading, coaching, performance management, counseling, scheduling, and supervision of staff.
- Promote sales of spa services and retail utilizing your extensive knowledge of all products and services.
- Coordinate support staff schedules and time off requests/trades to ensure adequate staffing.
- Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance.
- Maintain thorough knowledge of competitors including locations, product offerings, pricing, and promotions.
- Administer and implement spa operations training (i.e., telephone etiquette, guest relations, sales, services, etc.).
- Perform Spa tours for potential clients as needed.
- Maintain close and effective working relationships with other departments.
- Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
- Focus attention on guest needs, remaining calm and courteous at all times.
- Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures.
- Establish, update, and adhere to hotel and departmental policies, procedures, and service standards.
- Contribute to the improvement of the operation by contributing ideas, making suggestions and holding regular departmental communication meetings.
- Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
- High School Diploma or equivalent preferred.
- Knowledge of Microsoft Office applications.
- Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus.
- Reliable and energetic with strong communication skills.
- Flexible schedule required.
- Ability to work well with others.
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