Home Saudi Arabia IT Support Specialist

Home Saudi Arabia IT Support Specialist

IT Support Specialist

Full time at Independent food company in Saudi Arabia
Posted on February 13, 2025

Job details

Key Responsibilities:

  • Technical Support : Provide first and second-level support for hardware, software, and network issues, including POS systems and Windows installations.
  • System Maintenance : Monitor the performance of IT systems, install software updates, perform regular backups, and ensure system security.
  • Network & Server Support : Assist with network installations and troubleshooting (LAN/WAN, VPNs, routers, switches, and firewalls). Help configure and maintain company servers.
  • CCTV Installation & Support : Install, configure, and maintain CCTV surveillance systems, ensuring proper connectivity and integration.
  • User Training & Documentation : Provide end-user training for software, hardware, and POS systems. Create and maintain user manuals, technical documentation, and FAQs.
  • Security Management : Assist with maintaining system security, ensuring protection from malware, viruses, and unauthorized access.
  • Hardware/Software Management : Install and maintain IT equipment, including computers, printers, POS systems, and peripherals. Ensure compliance with software licensing and inventory management.
  • Collaboration : Work closely with other IT staff and external vendors to resolve complex technical issues.
  • Customer Service : Prioritize and manage support requests efficiently, ensuring high customer satisfaction and timely resolution of IT issues.
Requirements:
  • 4 years+ of Proven experience as an IT Support Specialist or similar role.
  • Strong knowledge of Windows operating systems, software installation, and network configurations.
  • Experience with POS systems installation and troubleshooting.
  • Familiarity with CCTV installation and troubleshooting.
  • Good understanding of computer hardware, software, and networking.
  • Strong problem-solving skills and attention to detail.
  • Ability to communicate effectively with both technical and non-technical users.
  • Experience with remote support and troubleshooting.
  • Knowledge of security protocols and practices to ensure safe and secure systems.
Preferred Qualifications:
  • Bachelors in Information Technology
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
  • Experience with cloud services or advanced network security is a bonus.
  • Basic knowledge of programming or scripting languages is a plus
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