Job details
What will you do?
- Responsible for overseeing and supervising the operations of the Front Desk, Guest Services, Bell, Door, Concierge, and Night Audit.
- Ensures that all Front Office Policies and Procedures are adhered to.
- Ensures VIP procedures are being met or exceeded daily for all Guests.
- Coordinate the Arrival, Stay, and Departure experience for all Guests.
- To understand and promote the hotels and departmental vision.
- Provide direction and support to Guest Relations Managers, Front Office supervisory positions, and Ambassadors in their daily tasks relating to their roles.
- Ensure that all Front Office team have the supplies needed to perform their duties.
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Hiring company
Shangri-La Group
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