Home UAE Customer Experience Associate - Sales

Home UAE Customer Experience Associate - Sales

Customer Experience Associate - Sales

Full time at Loom Collection in UAE
Posted on February 8, 2025

Job details

Loom Collection Furniture Shop is seeking a passionate and responsible Customer Experience Associate to join our studio location in Dubai Investment Park 1. You will provide exemplary customer service both online and in person in order to drive sales and retain our customers through exemplary service. To be successful in this role, you’ll need to be a creative problem solver who thinks outside the box to find solutions. You should have a passion for interior design and furniture, and you must be inclined to help others, committed to providing the best possible experience for our customers. No day is the same at TLC, so the ability to wear many hats and embrace challenges is a must! Responsibilities:

  1. Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries in order to drive / close out sales.
  2. Organize and plan offline resources and brand awareness campaigns (signs, brochures, price tags, samples to be sent to clients, etc.).
  3. Design, build, maintain, and expand upon TLC's existing social media presence – Instagram, Facebook, LinkedIn, etc. Plan, execute, and lead the business social media content and community management.
  4. Assist the Design Director with product and website administration, including organizing photo and video shoots, styling, props, and editing the images into their final version to be presented on our website/social media.
  5. Take ownership for the maintenance of our studio to ensure it is ‘showroom ready’ at all times, ready for clients to visit, including organizing samples, maintenance, cleanliness, merchandising, price tags, etc.
  6. Create and lead an open communication environment for your colleagues and managers by constantly exemplifying our company values, beliefs, and aesthetics in everything you do.
Requirements:
  1. Background in customer service or sales.
  2. Experience working with Microsoft Word and Excel.
  3. Must have excellent verbal and written English skills with strong attention to detail.
  4. A customer-first mentality.
  5. Availability for varied hours from Monday to Sunday (holidays may be required).
Package offered:
  1. Basic salary + incentives based on sales (from 5,000 AED - 8,000 AED depending on experience, competency, and leadership capabilities).
  2. Medical Insurance.
  3. Periodic performance reviews with the possibility of promotion and taking on more complex roles.
Job Types: Full-time, Permanent Pay: AED 6,000.00 - AED 8,000.00 per month Ability to commute/relocate:
  • Dubai: Reliably commute or planning to relocate before starting work (Required).
Application Question(s):
  • Do you have any experience in Canva, Shopify, and/or Social Media Management platforms?
Experience:
  • Customer Service: 1 year (Required).
Application Deadline: 30/01/2025#J-18808-Ljbffr

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