Home UAE International Marine Service Engineer (MSH)

Home UAE International Marine Service Engineer (MSH)

International Marine Service Engineer (MSH)

Full time at Alfa Laval Corporate AB in UAE
Posted on February 6, 2025

Job details

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Responsibilities

Directly responsible for the Field Service Job Execution of the following products:

  • Pure Ballast System
  • Marine Separators
  • Fresh Water Generators
  • Plate Heat Exchangers
Quality of Service report, updating reports and settings in CRM tool, timely update of timesheets, and customer satisfaction survey report.

Indirectly responsible for the overall Regional Service & Marine objectives and growth targets.

Key Tasks
  • Undertaking servicing of equipment as per customer satisfaction and on time.
  • Meeting Field service KPI’s aligned with customers’ requirements.
  • Exploring business development in every possible opportunity.
  • Supporting warranty claim handling.
  • Exploring opportunities for new performance agreements/service contracts.
  • Acquiring up-to-date technical knowledge about products and applications.
  • Capturing and updating installed base.
Safety :
  • Ensuring use of adequate Personal Protective Equipment (PPE) during every service visit.
  • Adhering to safety instructions/policy diligently.
  • Reporting safety issues and ensuring safe working conditions.
Market Intelligence, Customer Insight, Customer Satisfaction:
  • Resolving customer complaints at the shortest possible time.
  • Proactively recommending to customers for timely purchase of spares.
  • Following up on actions and promises made to customers.
  • Communicating product-related change notifications.
  • Training customers on installed products.
  • Receiving/gathering customers’ insight and feedback and communicating/acting on same.
  • Communicating sales leads to the sales organization.
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