Job details
Responsibilities:
- Team Management: Lead and support a team of call center agents.
- Performance Monitoring: Track and analyze performance metrics, providing feedback and coaching.
- Training and Development: Conduct training sessions to enhance agent skills and knowledge.
- Quality Assurance: Ensure high-quality customer interactions and adherence to company policies.
- Problem Resolution: Address escalated customer issues and provide solutions.
- Scheduling: Manage shift schedules to ensure adequate coverage.
- Reporting: Prepare regular reports on team performance and customer feedback.
- Experience: Proven experience in a call center environment, with leadership responsibilities.
- Skills: Strong communication, leadership, and problem-solving abilities.
- Education: Bachelor's degree or equivalent experience preferred.
- Technology: Proficiency in call center software and MS Office.
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Hiring company
Padra Medical Center
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