Job details
Job Purpose
- Pivotal leadership role within the IT department, responsible for overseeing the end user support, application managed services, and infrastructure managed services.
- Critical in ensuring that IT services are delivered efficiently and effectively, aligning with the business objectives of the organization.
Operational Leadership
- Oversee the daily operations of end user support, application management, and infrastructure services to ensure high performance and service availability.
Strategy Development
- Develop and implement IT operational strategies that align with the overall business goals, focusing on scalability, reliability, and security of IT systems.
Vendor and Outsourcing Management
- Manage relationships with vendors and outsourcing partners, ensuring contracts meet the company's needs and are executed effectively.
Service Delivery Optimization
- Monitor and improve the delivery of IT services using a mix of in-house and outsourced solutions. Evaluate different IT delivery models to optimize cost and efficiency.
Team Leadership and Development
- Lead a team of IT professionals, fostering a culture of continuous improvement and professional growth.
Budget Management
- Develop and manage the IT operations budget, ensuring cost-effectiveness and proper allocation of resources.
Technology Upgrades and Implementations
- Oversee the assessment and deployment of new technologies and systems to enhance operations.
Incident and Crisis Management
- Lead the IT operational response to incidents and outages, minimizing impact on business activities and customer services.
Performance Metrics
- Define and track key performance indicators (KPIs) for IT operations to continually assess the effectiveness of the IT service delivery.
- Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 12 years of experience in IT operations management in a large and diverse group, preferably in a Managed Services delivery model.
- Extensive experience with IT outsourcing and various delivery models including managed services, cloud-based solutions, and on-premise.
- Proven track record of effective vendor management and partnership.
- Strong leadership skills and experience managing large operations.
- Excellent analytical and problem-solving abilities.
- Excellent interpersonal and communication skills, capable of working effectively with all levels of staff and management.
- Deep understanding of current IT trends and best practices in IT operations and security.
- Certification in ITIL, PMP, or other relevant IT operations or management methodologies is preferred.
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Hiring company
Aldar
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