Job details
Customer Solutions Engineer (Draftsman)
A Customer Solutions Specialist (Draftsman) performs transactional, high-volume tasks and provides engineering drawings. This work is driven by quality and measured via service-level agreements. Key Responsibilities:- Review IFC, architectural, and structural drawings and implement updates in shop or tender drawings.
- Assess inputs for shop drawing preparation, including project profiles, site surveys, order forms, CSP, title blocks, numbering systems, and drawing logs.
- Prepare and localize 2D shop/tender drawings for elevators, escalators, travelators, autowalks, and third-party elevators.
- Revise shop drawings based on customer feedback.
- Create local material drawings, such as dividing beams, lifting hook beams, and site modification sketches.
- Prepare finish drawings for cabin interiors, car operating panels, landing signalization, and architraves.
- Develop builder’s layouts (advance drawings) to coordinate construction efforts.
- Provide installation drawings to site teams after material orders are placed with supply lines.
- Prepare as-built drawings and red-line marking drawings per customer requirements.
- Ensure compliance with engineering policies, local codes, and EN standards.
- Deliver high-quality outputs to stakeholders and balance workloads within the team based on business priorities.
- Drive behaviors to represent KONE as a unified team in interactions with customers.
- Bachelors / Diploma in Mechanical Engineering
- Minimum 2 to 3 years of Elevator experience in Design & Drafting
- Proficiency in Auto CAD, MS Office Word, Excel, and PowerPoint.
- Excellent communication skills in English & Arabic
- Excellent collaboration skills and capability to work with people from different cultural backgrounds
- Capability for analytical thinking and focus on details
- Ability to work with global colleagues considering different time zones, language competencies, and differences in working culture.
- Strong technical understanding of elevators, escalators, and moving walks.
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Hiring company
Kone México
-
Professional Customer Service Skills Diploma The Teachers TrainingAED 45Duration: Upto 2 Hours
-
Customer Services Course Brentwood Open Learning CollegeAED 90
AED 935Duration: 80 Hours
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