Job details
Company Description Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments. Founded in 2008 and headquartered in Dubai, we offer a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and payroll, and facilitate salary and statutory payments in over 140 countries. Trans Skills is also a global EOR provider with specialty recruitment and staffing solutions across the Middle East and Africa. We have a global network of 32 offices serving clients in more than 40 countries worldwide. Job Description A Service Excellence Expert is responsible for ensuring that an organization consistently provides outstanding service to its customers, clients, and stakeholders. Their role involves creating strategies and frameworks to enhance service delivery, building strong customer relationships, and driving continuous improvements to meet or exceed customer expectations. Key Skills and Competencies:
- Customer-Centric Mindset:
- Deep understanding of customer needs, preferences, and behaviors .
- Empathy to understand customer pain points.
- Service Quality Management:
- Expertise in quality management systems such as Six Sigma, Lean, and TQM.
- Ability to develop and implement service standards .
- Customer Experience (CX) Strategy:
- Knowledge of CX frameworks to design effective customer journeys.
- Ability to map the customer journey .
- Service Recovery & Problem Resolution:
- Expertise in handling customer complaints .
- Ability to implement service recovery strategies .
- Continuous Improvement:
- Ability to drive continuous service improvement initiatives.
- Leadership & Change Management:
- Leadership skills to inspire teams.
- Change management expertise to implement new service standards.
- Communication Skills:
- Exceptional verbal and written communication skills .
- Active listening skills .
- Employee Engagement & Training:
- Ability to develop and implement training programs .
- Strong focus on employee engagement .
- Innovation & Technology Integration:
- Ability to identify and implement new technologies .
- Knowledge of digital customer service channels .
- Strategic Thinking & Service Design:
- Strong strategic thinking to align service excellence initiatives.
- Knowledge of service design principles.
- Business & Financial Acumen:
- Understanding of how excellent service impacts business performance.
- Ability to create business cases for service excellence initiatives.
- Brand Management & Customer Loyalty:
- Expertise in brand positioning .
- Data-Driven Decision Making:
- Expertise in data analytics to assess service performance.
- Proficiency in using customer satisfaction metrics .
- CRM Software: Microsoft Dynamics, Salesforce
- Customer Feedback Tools: Qualtrics, EFM, Explorance
- Helpdesk Software: ServiceNow, Ivanti, Zendesk, Freshdesk, LiveChat
- Customer Analytics Tools: Tableau, Power BI, Google Analytics
- Training & Learning Platforms: LinkedIn Learning, Coursera
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Virtua Advanced Solution
Similiar Jobs that might interest you
Service Technician 2
Parker Wellbore... Job Description A TRS Technician is responsible for ... Act as trainer for Service Technicians I Prepare delivery tickets ...
UAE - Abu Dhabi 11 hours ago
Service Technician 1
Parker Wellbore... Job Description A TRS Technician is responsible ... or Field Service Supervisor. Qualifications ... systems. 1-2 years of ...
UAE - Abu Dhabi 11 hours ago
RBI Team Lead (Fixed Term - 24 Months)
Oceaneering... Services on Pressure Systems for the allocated assets/sites. These services ... inspection/integrity services, particularly ...
UAE - Abu Dhabi 11 hours ago
Sr. Accounts Payable and Inter Company Accountant
NES Fircroft... handled by the shared services team. The primary ... than a traditional recruitment service, supporting with everything ...
UAE - Dubai 11 hours ago
Rope Access Project Manager
Oceaneering... in offshore oilfield maintenance services, umbilicals, subsea hardware, and ... or work remotely. DESIRED • 2 years in a ...
UAE - Abu Dhabi 11 hours ago
Testpack Coordinator
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 11 hours ago
... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 11 hours ago
... more than a traditional recruitment service, supporting with everything from securing ...
UAE 11 hours ago
Contract Manager
NES... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 11 hours ago
... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Dubai 11 hours ago
Aviation Fuel Operator
NES Fircroft... Duration: 2 Years Assignment Positions: 2 Just aircraft ... a traditional recruitment service, supporting with everything ...
UAE - Dubai 11 hours ago
T&I Senior Engineer - Offshore
NES Fircroft... more than a traditional recruitment service, supporting with everything from securing ...
UAE - Abu Dhabi 11 hours ago
Senior Reservoir Engineer
International Development Company Manpower SupplyEducational Requirements • Bachelor's Degree: Bachelor's degree in reservoir engineering, petroleum engineering, ...
UAE - Abu Dhabi 11 hours ago
Senior RBI Engineer (Fixed Term - 24 Months)
Oceaneering... in offshore oilfield maintenance services, umbilicals, subsea hardware, ... Level 1 or 2 Knowledge, Skills, Abilities, ...
UAE - Abu Dhabi 11 hours ago
Lead Petroleum Engineer
Sofomation15 Years' Experience Conceptualize, design and execute "fit for purpose" stimulations for unlocking the potential of ...
UAE - Abu Dhabi 11 hours ago
Civil Supervisor
Saipem... leader in engineering services for the design, ... business lines - Asset Based Services, Energy Carriers, Offshore Wind ...
UAE 11 hours ago
... leader in engineering services for the design, ... business lines - Asset Based Services, Energy Carriers, Offshore Wind ...
UAE 11 hours ago
Electrician
Parker WellboreCompany Description At Parker Wellbore, we pride ourselves on providing safe, efficient, and reliable drilling ...
UAE - Abu Dhabi 11 hours ago
NDT Technician (Fixed Term - 12 Months)
Oceaneering... maintenance services, umbilicals, ... required) • NDT Technician Inspection ... ASNT - RT - Level 2 - Radiographic Testing ( ...
UAE - Dubai 11 hours ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://ae.jooble.org/external/4213549681835321645?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=ef7d8683b4aa0eae13e5c7ce15afa558