Retail Sales Executive

Full time at Juma Al Majid Holding Group L.L.C in UAE

Posted on January 29, 2025

Job details

Roles and responsibilities

Achieve or exceed allocated sales target to contribute to company’s sales and returns objectives.
Follow the car sales process standards (prospecting, meeting, negotiating, delivering, etc.) to deliver the highest level of customer service to achieve the company's objectives of customer loyalty and retention.
Maintain awareness of the automotive industry, technical developments, market trends, competitor analysis, and auto finance knowledge to help achieve personal targets and company objectives, providing feedback for future planning.
Provide weekly and daily sales activity reports to the direct manager to ensure targets and other KPIs are on track.
Keep records and documentation aligned with rules, policies, regulations, and procedures.
Create, maintain, and provide accurate and timely sales reports and forecasts.
Maintain, develop, and build relationships with existing and new customers via meetings, calls, and emails.

Requirements

University degree in business or equivalent.
2 - 3 years of experience in sales (preferably in auto sales or auto finance).
Excellent communication skills.
Fluency in English.
UAE driver's license and own a car.
Team player.
Self-motivated and able to work under pressure.
Ability to work on Microsoft applications.
Sales Skills:
- Strong ability to persuade, upsell, and close sales with customers. Understanding of sales techniques like BANT (Budget, Authority, Need, Timing) or AIDA (Attention, Interest, Desire, Action) can be beneficial.
Customer Service:
- Excellent communication and interpersonal skills to engage customers effectively and handle their queries or concerns.
Product Knowledge:
- In-depth knowledge of the products or services being sold to assist customers with well-informed recommendations.
Problem-Solving:
- The ability to address customer complaints or issues quickly and professionally, ensuring customer satisfaction.
Communication Skills:
- Clear and effective verbal communication, with the ability to listen to customers' needs and convey product information.
Time Management:
- Ability to manage time effectively, especially when handling multiple customers or managing various tasks.
Attention to Detail:
- Ensuring accuracy in transactions, product displays, and stock management.
Teamwork:
- Ability to collaborate with colleagues and management, sharing ideas and contributing to the overall goals of the team.

Desired candidate profile

Sales and Product Promotion:
- Selling Products: Actively engaging with customers to sell products or services, understanding their needs, and providing recommendations based on their preferences and budget.
- Promoting Sales and Offers: Informing customers about ongoing promotions, sales, and discounts to increase sales volume.
- Upselling and Cross-selling: Encouraging customers to purchase additional or higher-value items that complement their original purchase.
Customer Service:
- Customer Assistance: Providing personalized customer service, answering product-related queries, assisting with product selection, and offering advice on product features and benefits.
- Complaint Resolution: Addressing customer complaints or concerns in a professional manner, offering solutions or directing them to the appropriate channels for further assistance.
- Building Customer Loyalty: Creating long-term relationships with customers, encouraging repeat business, and maintaining customer satisfaction.
Product Knowledge:
- Understanding Products: Developing in-depth knowledge of the products or services being sold, including features, benefits, and pricing.
- Staying Updated: Keeping up to date with new products, trends, and competitor offerings to maintain a competitive edge and effectively inform customers.
Sales Targets and Performance:
- Achieving Sales Goals: Meeting or exceeding individual and team sales targets and contributing to the overall success of the store or organization.
- Tracking Sales Metrics: Monitoring and reporting on sales performance, including daily, weekly, and monthly sales figures.
- Incentives and Bonuses: Often working towards meeting specific sales goals that qualify for commissions or performance-based bonuses.
Inventory Management:
- Stock Monitoring: Ensuring that products are available on the sales floor by tracking stock levels and informing management of low inventory.
- Restocking and Merchandising: Assisting in restocking shelves, arranging displays, and ensuring products are presented attractively to customers.
- Product Returns and Exchanges: Managing returns or exchanges of products, ensuring the process is smooth and aligned with store policies.

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Hiring company

Juma Al Majid Holding Group L.L.C

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Retail Sales Executive

Job details

Roles and responsibilities

Desired candidate profile

Apply safely

Hiring company

Juma Al Majid Holding Group L.L.C

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Home UAE Retail Sales Executive

Retail Sales Executive

Job details

Roles and responsibilities

Desired candidate profile

Apply safely

Hiring company

Juma Al Majid Holding Group L.L.C

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