Job details
To Provide technical support related to the business application (TATSH) and assist the end-users from all NEXtCARE Operating Entities and from their Business Partners such as (Payers, Providers, Reinsurers, Agents, …) What you do:
- • Respond to the end-users via e-mail and/or telephone by providing technical support for TATSH applications suite
- • Provide user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their request for support
- • Identify, evaluate and prioritize end-users problems and complaints
- • Analyze end-users problems and formulate plans of resolution
- • Utilize all technical resources to solve reported problems
- • Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
- • Work with departmental staff to promote, develop, and maintain strong customer service values
- • Recommends enhancements base on the received Support requests: Training for users, Enhancements on TATSH functionalities, communication materials (Users’ Guide, …)
- • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- • Follow standard help desk procedures
- • Log all help desk interactions
- • Administer help desk software
- • Redirect problems to appropriate resource
- • Identify and escalate situations requiring urgent attention
- • Track and route problems and requests and document resolutions
- • Advise user on appropriate action
- • Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base
- • Prepare activity reports
- • Stay current with system information, changes and updates
- • Perform additional duties as assigned by the manager
- • Education: Bachelor’s in computer science, or relevant degree required; Masters Degree is a plus
- • Experience: Minimum 3 years in a similar role
- • Physically fit to carry out duties
- • Legally permitted to work in the country of operations.
- • Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Allianz
Similiar Jobs that might interest you
Business Application and ERP Coordinator
NES Fircroft... an opportunity for the position: Â Business Application and ERP Coordinator Location: UAE (Ras-Al-Khaima ...
UAE 30 days ago
Commissioning Offshore System Operator
Global Projects Services AG... and Corrective Maintenance operations (routine and short-term) • Coordinate ...
UAE - Abu Dhabi 30 days ago
... Ensure the effective application of innovative inspection and corrosion engineering applications & technologies Safety ...
UAE - Dubai 30 days ago
Project Contract Manager
Saipem... and alternatives in order to minimize risks and optimize opportunities Tasks • Manage and coordinate ...
UAE 30 days ago
Senior BMS Engineer
NES Fircroft... , Commercial Buildings and Data Centers HVAC Applications: Knowledge of HVAC applications and their interactions ...
UAE 30 days ago
Document Controller
NES Fircroft... Â Proficient in computer applications including MS Word, ... Infrastructure, Life Sciences, Mining and Manufacturing sectors ...
UAE - Dubai 30 days ago
Public Relation Officer
NES Fircroft... and coordinating seismic survey and oil and ... application of employment visa. Managed inquiries, conducted meetings, and ...
UAE - Dubai 30 days ago
Fld Svc Mgr-Wireline and Perf
Halliburton... application of Halliburton Management System (HMS) to work methods and processes. Coordinates and ...
UAE - Abu Dhabi 30 days ago
Commissioning Planner
NES Fircroft... , Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more ...
UAE - Dubai 30 days ago
Instrument Technician
Global Projects Services AG... offshore and onshore. With our five business lines ... and Correctives operations (routine and short-term) • Coordinate ...
UAE - Abu Dhabi 30 days ago
Sr. Engineer Mechanical Rotating
NES Fircroft... , Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more ...
UAE - Dubai 30 days ago
Principal Electrical
NES Fircroft... , Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more ...
UAE - Abu Dhabi 30 days ago
Sr Electrical Engineer
NES Fircroft... , Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more ...
UAE - Abu Dhabi 30 days ago
Sr. Expeditor
NES Fircroft... s and sub-supplier's facilities and ... Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide ...
UAE - Dubai 30 days ago
Senior Expediting Officer
Global Projects Services AG... both offshore and onshore. With our five business lines - ... preparation for shipment and transport) and its compliance with ...
UAE 30 days ago
Procurement Specialist
NES Fircroft... competitive bids, and prepares quality and accurate ... Infrastructure, Life Sciences, Mining and Manufacturing sectors ...
UAE - Dubai 30 days ago
Sr Process Engineer
NES Fircroft... , Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more ...
UAE - Abu Dhabi 30 days ago
CT supervisor
NES Fircroft... , Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more ...
UAE - Dubai 30 days ago
HR Administrator
NES Fircroft... , Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more ...
UAE - Dubai 30 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://ae.jooble.org/external/-4755114895433776910?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=0da318f7f3b82ce4a71cfd16ea44b3c7