Operations Manager

Full time at a Laimoon Verified Company in Saudi Arabia

Posted on January 24, 2025

Job details

Function

Operations Manager

Reports to

Senior Operations & Maintenance Manager (SCM)

Direct Reports

Process Engineer, BHS Operation Technical Support, BHS Operations Technician HLC/PLC.

Job Purpose Statement

General management of service contract and operational activity: Personnel, Operations, Quality and maintain operations KPIs as specified in the contract.

Contact person towards the client for all operational issues and technical issues.

Development and further professionalization of the site-based service team.

Scope

Management for the baggage handling system and client relationship management, as specified in the contract.

Building and maintaining relationships with key decision makers.

Direct streamlined communication with the client to ensure maximum synergy between different operations functions of the airport facility and the automated baggage handling system.

Having direct contact with client management to create prospects.

Qualifications and Abilities

Higher level technical/business education (Master/bachelor's degree).

Electrical and mechanical knowledge (high technical education).

Experience in management/team leader function.

Team builder and motivator.

Excellent interpersonal and communication skills (in English and Arabic).

Proper communication capabilities.

Site representative of Vanderlande Industries and client focal point of contact.

More than 8 years (international) service management experience.

Background in automated handling systems, goods industry, and/or system integration businesses.

Strong customer focus and services-oriented mindset.

Residing locally or willing to relocate to Dammam (KSA).

Business functions focused and entrepreneurship mindset.

Responsibilities

Customer service contract - personnel, operations, quality, and finance.

Final responsibility for performance of operations on site specific.

Budget controller for site business related functions.

Client focal point of contact and site representative of Vanderlande Industries.

Manage the operations crew.

Identifying, locating, and assessing improvement opportunities.

Coordinate with stakeholders at the airport.

List of Key Activities

Prepare and implement service contract.

Management of site base team and service contract: staff, operations, quality.

Problem solving and troubleshooting.

Continuous improvement of system performance.

Frequent management meetings with the client.

Communication with the client and relationship management.

Coordinating with the client and airport stakeholders.

Cost control and warranty management.

Coordination and focal point of contact with subcontractors.

Control and improve operation process.

Coordination during big incidents.

Prepare weekly and monthly reports concerning problems and incidents.

Responsible for health, safety, and environment on site.

Work Pattern

Day Time

Differentiator

Manages group, performing a variety of multidisciplinary activities.

Methodical development of new ways of working, new tooling, and competencies of the department and the site team.

Tuning of interdepartmental processes is decisive: thinking outside of the box.

Realization and implementation of process improvements.

#J-18808-Ljbffr Operations & Business Administration

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Hiring company

Confidential

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Operations Manager

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