Job details
Job Description - Concierge Agent at Waldorf Astoria Dubai International Financial Centre (HOT0BAJT) A Concierge Agent at Waldorf Astoria Dubai International Financial Centre serves as a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and is responsible for creating an unforgettable guest experience. What will I be doing?
- Serve as a key point of contact for guests and efficiently respond to guest enquiries.
- Extend a warm welcome to arriving guests and assist guests upon their departure, as required.
- Engage with guests and VIP guests throughout their stay and provide each guest with a tailored experience based on their needs and preferences.
- Provide information, advice, and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings, etc.
- Process and deliver messages for guests, as required.
- Deliver and safely store guest luggage upon their arrival and departure.
- Stay up to date with all hotel services, daily VIP arrivals, and special events.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Project a professional manner with an emphasis on hospitality and guest service at all times.
- Maintain a clean, healthy, and safe working area.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Previous experience in a similar role.
- Solid knowledge about the local area of Dubai and the UAE, including attractions, activities, restaurants, and entertainment facilities.
- Excellent communication skills (oral and written).
- Flexibility to respond to a variety of different work situations.
- Ability to work on your own and as part of a team.
- Previous experience working in a luxury hotel in Dubai.
- Knowledge of Forbes 5-star standards.
Schedule
Full-time Brand: Waldorf Astoria Hotels & ResortsJob
Guest Services, Operations, and Front Office #J-18808-LjbffrApply safely
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Hiring company
Hilton Worldwide, Inc.
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