Job details
Roles and Responsibilities
- Genuine service personality, with high EQ.
- Minimum 4 years’ experience in the Hospitality industry.
- Minimum 2 years’ experience in a Supervisory role / similar experience in a 5-star hospitality industry.
- Minimum of a high school diploma is required; College degree in Hotel Management or a related field is preferred.
- A minimum of 1 – 3 years' experience in a similar position in a 5-star hospitality company.
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
Desired Candidate Profile
- Brand Representation : Act as the face of the brand, embodying its values and culture.
- Customer Engagement : Interact with customers to build relationships and foster loyalty.
- Feedback Collection : Gather insights from customers and relay them to the organization for improvement.
- Promotional Activities : Participate in marketing initiatives, events, and campaigns to promote the brand.
- Education : Inform customers about products, services, and brand initiatives.
- Communication : Strong verbal and written communication skills to effectively convey messages.
- Interpersonal Skills : Ability to connect with diverse audiences and build rapport.
- Knowledgeable : In-depth understanding of the brand, its products, and the industry.
- Problem-Solving : Capacity to address customer concerns and offer solutions.
- Enthusiasm : Passion for the brand that inspires others.
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Hiring company
Emaar Dubai
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