Guest Experience Agent at InterContinental Residences Dubai Business Bay
Full time
at InterContinental Hotels Group
in
UAE
Posted on January 18, 2025
Job details
Guest Experience Agent at InterContinental Residences Dubai Business Bay
Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG). InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, we strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication. With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Guest Experience Agent and let us help you create a career journey like no other. As a professional in your role, your responsibilities and essential job functions will include but are not limited to:- Answer incoming calls promptly and courteously, providing information and assistance to guests.
- Ensure all telephone inquiries and requests are handled efficiently and accurately.
- Take guest reservations and process bookings in the hotel reservation system.
- Coordinate with other hotel departments to fulfill guest requests and ensure a seamless guest experience.
- Handle guest check-ins and check-outs, ensuring accuracy and providing a warm welcome.
- Assist guests with luggage, escorting them to their rooms and explaining hotel facilities and services.
- Provide information on local attractions, restaurants, and transportation options to enhance guest experiences.
- Handle guest complaints and resolve issues promptly and to the guest's satisfaction.
- Maintain knowledge of hotel policies, rates, and special promotions to effectively communicate with guests.
- Handle cash and credit card transactions, ensuring accuracy and following hotel procedures.
- Maintain a clean and organized front desk area, including the lobby and guest waiting area.
- Assist with administrative tasks, such as filing, data entry, and preparing reports.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Proficiency in operating telephone systems, including handling multiple lines and transferring calls.
- Familiarity with hotel reservation systems, such as Opera or similar software.
- Ability to handle guest complaints and difficult situations with patience and empathy.
- Strong attention to detail and accuracy in handling guest information and reservations.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic math skills and proficiency in handling cash and credit card transactions.
- Knowledge of local attractions, restaurants, and transportation options to assist guests.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Fluency in written and spoken English; additional languages a plus.
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