Call Center Executive

Full time at ARMADA HOSPITAL in UAE

Posted on January 17, 2025

Job details

Responsibilities:

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell the services
Entering accurate and detailed data into the system
Meeting key performance indicators, like call to resolution time, customer satisfaction (CSAT), Average Handling Time (AHT), etc.
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Qualifications: Bachelor’s Degree (Medical / Healthcare Background preferred) Experience: Similar work experience in UAE for 2 to 3 years. Job Category: Call Center Executive Job Type: Full Time Job Location: Dubai

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Hiring company

ARMADA HOSPITAL

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ARMADA HOSPITAL

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Call Center Executive

Job details

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Hiring company

ARMADA HOSPITAL

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