Job details
Act as a focal point of contact for the End User issues/requests/incident.Monitor systems are fully operational, and any loss of service is restored in a timely and efficient manner.Problem determination, workaround resolution, root cause analysis, major incident management.Liaise with application vendor to help resolve incidents and any requests.Perform all related routine tasks assigned by team leads/manager such as Daily reports, weekly reports, and monthly reports.Regularly updating database security and enhancing database systems performance and efficiency.Should be able to wirte SQL queries e.g MSSQL, MySQL Should have a good knowledge of system and network administration Academic Requirements: ·A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.Demonstrable experience as an Application Support Engineer in a related field.Having good knowledge of programming languages such as SQL Server and databases is an advantage.Good Knowledge of working on Windows server and client operating system is an advantage.Ability to document configuration changes and monitor performance.Exceptional ability to provide end user support.Advanced proficiency in determining the causes of application errors and repairing them.Familiarity with ITIL service management life cycle.Any IT related certification will be added advantageExceptional communication skills.Experience: 3 to 5 years Academic Requirements:A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.Demonstrable experience as an Application Support Engineer in a related field.Good knowledge of programming languages, SQL Server and databases.Ability to document configuration changes and monitor performance.Exceptional ability to provide end user support.Advanced proficiency in determining the causes of application errors and repairing themFamiliarity with ITIL service management life cycleAny IT related certification will be added advantage.Exceptional communication skills. Experience: 3 to 5 years
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