Officer Customer Service FADES

Full time at First Abu Dhabi Bank in UAE

Posted on January 13, 2025

Job details

Core Responsibilities

Actively sell/cross-sell asset and liability products to new and existing customers.
Prepare, assess, and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit.
Receive and process customer requests (e.g., account opening, NBAD online requests, returned cheque delivery, etc.).
Encourage customers to build their balances with the bank in order to migrate to higher customer programs.
Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres.
Educate Classic and Advantage customers about automated channels including ATM, call centre, and NBAD online, and promote their migration to these channels.
Attract new customers to the branch through personal relations and existing customer referrals.
Respond to call center regarding customer inquiries forwarded.
Meet individual sales targets.
Participate in and potentially lead daily retail sales team meetings.
Online & Mobile Banking: Achieve monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls and carry out online demonstrations and assist with mobile app demo and customer download.
NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer-obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
Interact with colleagues/internal stakeholders and ensure completion of mandatory trainings.

Qualifications:

High School graduate.
2 years relevant experience in banking sector.
Familiarity with bank products, customer experience, and related policies and procedures.

Remote Work: No Employment Type: Full-time #J-18808-Ljbffr

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Hiring company

First Abu Dhabi Bank

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Home UAE Officer Customer Service FADES

Officer Customer Service FADES

Job details

Apply safely

Hiring company

First Abu Dhabi Bank

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